Results-oriented Human Resources Business Partner with a focus on employee relations and organizational change. Led initiatives in coaching leadership teams and developing HR policies that enhance employee engagement and cultivate a positive workplace culture. Aligned HR strategies with business objectives to drive talent acquisition, development, and retention.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Human Resources Business Partner
Paychex
Miami
09.2011 - 12.2024
Advised leadership on employee relations, performance management, recruiting, and engagement strategies.
Provided strategic HR consulting to small and mid-sized businesses nationwide, ensuring compliance with employment laws and enhancing operational effectiveness.
Cultivated long-term client relationships, achieving high satisfaction and retention rates through tailored HR solutions.
Conducted HR assessments for new clients, developing actionable plans within 90 days of onboarding.
Led annual renewal and open enrollment processes, providing benefits strategy recommendations and facilitating employee meetings.
Coordinated with Payroll, Benefits, Safety, Sales, and Implementation teams to deliver comprehensive HR solutions aligned with client needs.
Supported PEO clients with EPLI setup and turnover analysis, recommending targeted action plans.
Conducted training sessions on HR best practices and compliance topics for clients and internal partners.
Human Resources Consultant
TriNet
Miami
02.2007 - 06.2010
Provided HR administration and compliance support for 80 small business clients, ensuring adherence to regulations for 1,200 employees.
Advised on employee relations, benefits, performance management, and HR process enhancements.
Facilitated training sessions to enhance workplace culture and promote diversity initiatives among employees.
Developed customized employee handbooks for various organizational needs.
Conducted employee surveys to measure engagement and satisfaction, informing strategies for improvement.
Evaluated benefit packages, recommending improvements based on thorough research.
Researched employment legislation and regulations to maintain compliance.
Performed background checks on potential hires to ensure compliance with standards.
Human Resources Coordinator
GPX Inc.
Miami
08.2003 - 02.2007
Managed onboarding programs to improve new hire orientation experience.
Supported recruiting and payroll processes, ensuring smooth onboarding for new hires.
Acted as the primary contact for benefits education and HR policy clarification.
Addressed employee inquiries on benefits and company policies effectively.
Facilitated engagement initiatives that strengthened workplace culture.
Maintained accurate employee records within HR databases.
Assisted in crafting training materials for staff development initiatives.
Handled confidential information with discretion and professionalism.
Education
Master of Human Resource Management -
Keller Graduate School of Management, Devry
Miami, FL
05-2007
Bachelor of Business Administration - Management
Inter American University of Puerto Rico
Aguadilla, PR
05-2003
Skills
HR consulting and compliance
Conflict resolution
Team collaboration
Labor law adherence
Employee engagement
HRIS management
Compensation and benefits administration
HR policies and procedures development
Employee relations and performance management
Client relationship management
Benefits administration and open enrollment strategies
Strategic HR assessments
Recruitment strategies
Turnover analysis and planning
Training and development programs
Cross-functional collaboration
Certification
Paychex Human Resources Excellence Academy (PHREA)
Annual Enrollment Training (Paychex Flex & Oasis Master Plans)
Knowledge-Centered Service (KCS) Contributor
Member, Society for Human Resource Management (SHRM)
Senior Human Resources Business Partner at Southern California Healthcare SystemsSenior Human Resources Business Partner at Southern California Healthcare Systems