Lyla Correa-Cruz

• Interpreted conversations between doctor and patient from English to Spanish and vice versa.
• Translated website content and paperwork from English to Spanish.
• Completed precise translations of official documents with correct words and phrasing to meet legal standards.
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
• Reviewed, edited and proofread translated documents for accuracy.
• As a coordinator I’m in charge of scheduling all translations that come through email, phone calls attorney referrals or patients, I schedule other employees to travel so they can assist with other locations. As a translator coordinator I assist patients filling out paperwork, translating with the Doctors and any help they need remotely. And I also do patient rep work such as: fax, scan paperwork, take phone calls, schedule patient appointments. Excellent customer service experience.

As a coordinator I check-in patients upon arrival at the office, as well as obtains necessary financial, personal, and or medical updates, take temperatures and scan every paperwork patient signs.

I enters all information accurately into the patients’ chart.

Take any payment patients owe or are making in to there Ortho contract.

I check-out patients upon completion of the appointment, schedules the next appointment(s) as needed and provides patients with receipts, school excuse notes, or appointment reminder for next visit.

I answer phone calls promptly, communicating in a courteous and friendly manner and addressing patients’ needs.

I make outbound calls to patients to confirm appointments, make sure to confirm with the parents or guardians, whether on the phone or in office, where they heard about us to enter the appropriate referral information in the patient’s chart.

• Removed all boxes and related trash from sales floor and processed through compactors.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
• Scanned shelves and product cases to locate expired, outdated, and spoiled items.
• Greeted store customers and discussed needs.
• Stock the freight that comes every day in to the shelf so it can be field for costumers needs
• Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.

• Precisely arranged display cases throughout workday to highlight finished products.
• Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Designed specialty cakes for weddings, birthdays, and graduations.
• Decorated cakes, cupcakes and other pastries according to customer requests.
• Operated ovens and bakery equipment to prepare products according to recipes.
• Prepared dough for variety of pastries, cakes and breads.
• Replenished bakery items in display cases.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Addressed customer needs and made product recommendations to increase sales.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.