Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lynn Lopez

Juana Diaz

Summary

Experienced professional with a strong background in customer interactions and service solutions. Expertise in conflict resolution, communication, and problem-solving. Dedicated to ensuring customer satisfaction and loyalty. Excels as an effective team collaborator who is adaptable to changing needs. Consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to meeting both customer and organizational goals.

Overview

19
19
years of professional experience

Work History

Spanish Interpreter

LanguageLine Solutions
12.2024 - Current
  • Provided accurate and efficient interpretation services between English and Spanish languages in various settings
  • Interpreted for clients during medical appointments, legal proceedings, business meetings, conferences, and other events
  • Demonstrated strong knowledge of specialized terminology in fields such as healthcare, law, finance, education, and technology
  • Ensured effective communication by actively listening to speakers' messages before providing accurate interpretations in the target language
  • Managed multiple projects simultaneously while meeting tight deadlines without compromising quality or accuracy
  • Demonstrated flexibility in adapting communication style based on the needs of diverse individuals, including those with limited English proficiency
  • Remote
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
  • Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.

Financial Counselor I/Billing Specialist

Mountain West Medical Center
06.2019 - 03.2024
  • Communicate with patients and insurance companies on the phone
  • Appropriately document and report payment information
  • Educate patients about payment options and financial assistance
  • Negotiate and strategize patient payment arrangements
  • Update patient accounts and balances
  • Review and process patient and insurance company forms
  • Collect patient balances
  • Process claims
  • Resolving claims issues and communicating with insurance companies
  • Verifying eligibility through insurance provider portal
  • Remote
  • Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
  • Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.

Administrative Assistant

University of Utah Hospital
04.2013 - 05.2019
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Greeted patients and provided required paperwork to facilitate services.
  • Called patients to confirm scheduled appointments day in advance.

Secretary

Dr. Calvin's Clinic Chiropractor
12.2011 - 04.2013
  • Greeted patients
  • Politely assisted patients in person and via telephone.
  • Scheduled appointments and conducted follow-up calls to patients
  • Medical Records
  • Scheduled and confirmed appointments
  • Answered multi-line phone system and enthusiastically greeted callers.

Receptionist

CHC Central City
05.2006 - 08.2011
  • Ordered and distributed office supplies while adhering to a fixed budget.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Maintained a clean reception area.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Took and recorded patient's temperature, pulse and blood pressure.
  • Medical billing
  • Medical Records

Education

College Degree - Medical Billing

Vista College
Salt Lake City, UT
04-2018

Skills

  • Athena
  • Medical terminology
  • HIPAA
  • Customer support
  • Medical office experience
  • Epic
  • Multitasking
  • Customer service
  • Microsoft Office
  • Typing
  • Medical collection
  • Medical billing

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Spanish Interpreter

LanguageLine Solutions
12.2024 - Current

Financial Counselor I/Billing Specialist

Mountain West Medical Center
06.2019 - 03.2024

Administrative Assistant

University of Utah Hospital
04.2013 - 05.2019

Secretary

Dr. Calvin's Clinic Chiropractor
12.2011 - 04.2013

Receptionist

CHC Central City
05.2006 - 08.2011

College Degree - Medical Billing

Vista College

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Lynn Lopez