LYNNETTE LOPEZ NERYS
LEVITTOWN, TOA BAJA
Summary
Respectful and friendly professional with dynamic problem solving and customer service talents. Dedicated employee with 15 years of experience in Service Crew role, and clients. Detail-oriented with skills needed to make patrons feel welcomed. Willing to multitask and available to work any shift.
Overview
7
7
years of professional experience
Work History
BHS PROGRAM MANAGER
ARIZONA HEALTH CARE
PHOENIX
06.2011 - 04.2013
- Aided senior leadership by collecting and analyzing data to generate reports for continuous improvement or corrective action planning.
- Discussed casting, budget and various production problems with directors and technical staff.
- Managed programs from initial concept to completion.
- Assessed scene on arrival to identify potential safety issues and hazards affecting first responders.
- Responded quickly to customer complaints and used [Technique] to initiate problem resolution.
BHT-I
Marc Center Of Mesa
MESA
12.2006 - 04.2010
- Demonstrate effective oral and written communications skills.
- Demonstrate the ability to communicate effectively in a positive manner.
- Complete incident/accident reports accurately.
- Identify types of medications commonly prescribed for mental disorders, personal disorders and substance abuse, and the common side effects and adverse reactions of these medications.
- Document their progress notes, and ISP goals.
Asistant Manager And BHT-II
Terros
Phoenix
06.2006 - 10.2006
- Assisted with execution of client activities, support groups and field trips.
- Provide counseling and support.
- Document consumers progress notes in the computer system.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Evaluated employee performance and developed improvement plans.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Developed and deepened relationships with fellow staff members to enhance team collaboration.
Education
B.A - Psychology
Sacred Heart University
2003
Skills
- Manager coaching and training
- Admissions and discharge processes
- Residential and outpatient treatment
- Group and one-on-one therapy
- Patient intake and assessment
- Documents and reports
- Interpersonal and writing communication
References
All the references are available upon request.
Languages
English- Read, Written and Spoken
Timeline
BHS PROGRAM MANAGER
ARIZONA HEALTH CARE
06.2011 - 04.2013
BHT-I
Marc Center Of Mesa
12.2006 - 04.2010
Asistant Manager And BHT-II
Terros
06.2006 - 10.2006
B.A - Psychology
Sacred Heart University