Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Hi, I’m
Luis Machuca
San Juan
Summary
Overview
4
years of professional experience
Work History
AMA Consulting Group LLC
Housing Specialist
01.2020 - Current
Job overview
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Streamlined application processes for prospective tenants, resulting in reduced wait times and increased occupancy rates.
- Enhanced community relationships with local organizations, leading to increased resources and support for residents.
- Conducted thorough property inspections to maintain compliance with federal, state, and local regulations.
AMA Consulting Group LLC
Technical Support Representative
01.2022 - Current
Job overview
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
AMA Consulting Group LLC
Customer Service Representative
01.2020 - Current
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
EDIC CollegeCaguas
Associate of Science from Cardiovascular Y Periferovascular
University Overview
Rexville HighBayamon
High School Diploma
University Overview
Skills
- Software Installation
- User Support
- Software Diagnosis
- Customer Service
- Technical Support
- Call Center Operations
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Technical Support Representative
AMA Consulting Group LLC
01.2022 - Current
Housing Specialist
AMA Consulting Group LLC
01.2020 - Current
Customer Service Representative
AMA Consulting Group LLC
01.2020 - Current
EDIC College
Associate of Science from Cardiovascular Y Periferovascular
Rexville High
High School Diploma