MADELINE RODRIGUEZ HERNANDEZ
Comerio
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Committed to leaving great, lasting impression. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
29
29
years of professional experience
Work History
Guest Service Agent
HMS Puerto Rico Ferry LLC
04.2022 - 05.2024
- Welcomed guests on arrival, displaying professional and friendly approach.
- Provided guests with information on local attractions, restaurant and transportation services.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Used POS system to enter reservations, process payments, issue tickets and receipts.
- Followed safety protocols and procedures at terminal to prevent accidents while boarding the vessels.
Travel Consultant
Condado Travel
02.2015 - 01.2021
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Travel Agency Supervisor
Mundo Travel
07.2012 - 12.2014
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Helped customers with passport and visa applications.
- Created promotional materials to increase visibility and attract larger market share.
- Make daily and weekly sales reports.
Leisure Travel Agent
Travel With Sears
01.2006 - 06.2012
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
International Travel Agent
Five Star Travel
08.2000 - 11.2006
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Passenger Service Agent
Empresas Santana
09.1995 - 02.1998
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates and information about gate changes over PA system.
- Monitored security and maintained operational protocols.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Education
GED -
American Airlines Academy
Dallas, Texas Associate of Arts - Airlines ,Tourism And Hospitality
National College Bussiness & Technologe
Bayamon, Puerto Rico08.1997
Skills
- Ticket Sales
- Customer rapport
- Effective Planning
- Hospitality best practices
- Proficient in Sabre system
- English Writing and verbal communication
- Data entry proficiency
- Team building and supervision
- System one and Sabre System
- Excel, Power point
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Guest Service Agent
HMS Puerto Rico Ferry LLC
04.2022 - 05.2024
Travel Consultant
Condado Travel
02.2015 - 01.2021
Travel Agency Supervisor
Mundo Travel
07.2012 - 12.2014
Leisure Travel Agent
Travel With Sears
01.2006 - 06.2012
International Travel Agent
Five Star Travel
08.2000 - 11.2006
Passenger Service Agent
Empresas Santana
09.1995 - 02.1998
GED -
American Airlines Academy
Associate of Arts - Airlines ,Tourism And Hospitality
National College Bussiness & Technologe
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