Summary
Overview
Work History
Education
Skills
Timeline
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MADELINE SANCHEZ

Yabucoa

Summary

Detail-oriented healthcare professional with a background in medical logistics, customer service, and nursing education. Experienced in handling laboratory specimens, maintaining HIPAA compliance, and supporting patient-centered environments. Strong communication skills with the ability to work efficiently in fast-paced clinical settings.

Overview

7
7
years of professional experience

Work History

Medical Delivery Courier

Quest Diagnostics
Orlando
03.2025 - 03.2026
  • Coordinated secure transport of laboratory specimens, blood samples, and medical records, ensuring timely delivery between healthcare facilities.
  • Followed strict chain-of-custody and infection control procedures, preserving specimen integrity throughout transport.
  • Maintained HIPAA compliance when handling sensitive patient information.
  • Collaborated with laboratory and clinical staff, facilitating timely diagnostics and enhancing patient care.

Customer Service Representative

Wyndham Palmas Beach & Golf Boutique Resort
Humacao
12.2023 - 11.2024
  • Provided high-quality customer service in fast-paced environment, handling check-ins, reservations, and payments to enhance customer experience.
  • Resolved customer concerns promptly, showcasing strong communication and problem-solving skills to maintain satisfaction.
  • Secured sensitive data in compliance with privacy policies, ensuring customer trust.

Fulfillment Specialist

Walgreens
Orlando
09.2022 - 05.2023
  • Processed online orders efficiently and accurately for timely delivery.
  • Managed inventory levels to ensure product availability for customers.
  • Utilized warehouse management systems to track and locate products effectively.

Mail Carrier

United States Postal Service
Oviedo
10.2018 - 01.2023
  • Ensured timely and accurate deliveries, enhancing customer satisfaction.
  • Streamlined workflows and optimized route efficiency, adapting to varying conditions.
  • Delivered reliable customer service, fostering strong relationships within the community.

Education

Associate Degree - Nursing

Columbia Central University
Caguas, PR
05-2017

Skills

  • Transportation Logistics
  • Route Optimization
  • Load Securement Techniques
  • Safety Regulations
  • Clinical time management
  • Documentation accuracy
  • Bilingual: Spanish & English
  • Client Communication

Timeline

Medical Delivery Courier

Quest Diagnostics
03.2025 - 03.2026

Customer Service Representative

Wyndham Palmas Beach & Golf Boutique Resort
12.2023 - 11.2024

Fulfillment Specialist

Walgreens
09.2022 - 05.2023

Mail Carrier

United States Postal Service
10.2018 - 01.2023

Associate Degree - Nursing

Columbia Central University
MADELINE SANCHEZ