MADELINE Y. FRANCO CRUZ
Cidra
Summary
Dynamic and adaptable professional with a proven track record at Walmart, excelling in customer service. Leveraged strong interpersonal skills and attention to detail to enhance customer satisfaction and streamline operations. Adept at balancing multiple priorities, demonstrating exceptional communication abilities, and analytical thinking to solve problems creatively and efficiently.
Overview
5
5
years of professional experience
Work History
Digital Personal Shopper
Walmart
Cayey
01.2022 - Current
- Secured and stored items until customer pickup.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Collaborated with store personnel and brand representatives to secure the best deals for clients.
- Processed payments for purchased items using cash registers or other payment systems.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Responded promptly to customer inquiries via phone calls or emails.
- Operated register, handled cash and processed credit card transactions.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Satisfied customers with quick, accurate service under tight deadlines.
- Greeted customers and answered product or service questions.
- Asked store associates for help locating missing products.
General Employee
Subway
Cayey
01.2020 - 01.2021
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Rotated inventory to reduce waste and optimize freshness.
- Ensured that all foods were prepared according to health department regulations.
- Assisted with inventory management and restocking supplies as needed.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
Bachelor of Science - Psychology
Ana G. Méndez University Online
San Juan, Puerto Rico05-2025
High School Diploma -
Escuela Superior Vocacional Ruth E. Cruz
Cidra, Puerto Rico06-2020
Skills
- Payment processing
- Flexible schedule
- Strong interpersonal skills
- Decision-making
- Customer service
- Online order processing
- Verbal and written communication
- Customer relations
- Attention to detail
- Prioritizing orders
- Exceptional communicator
- Analytical thinking
- Flexible and adaptable
References
References available upon request.
Timeline
Digital Personal Shopper
Walmart
01.2022 - Current
General Employee
Subway
01.2020 - 01.2021
Bachelor of Science - Psychology
Ana G. Méndez University Online
High School Diploma -
Escuela Superior Vocacional Ruth E. Cruz
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