Magali Rodriquez
Mayaguez
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
16
16
years of professional experience
Work History
Eligibility Specialist
Savista
10.2015 - 06.2023
- For Medicaid and Financial assistance program
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
Receptionist, front desk
Signature Smiles
04.2012 - 12.2014
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Obtained payments from patients and scanned identification and insurance cards.
Receptionist, Medical Biller, Family PA
Global Family Care
03.2010 - 02.2012
- Receiving patience, billing insurances, answering phones, scheduling appointment Helping the patience feeling comfortable until being seen by the Dr.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Receptionist, Office Clerk
Law office, Alma Defillo
10.2009 - 03.2010
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Collector Telecom
Credit Cards / GC Services Inc
08.2007 - 09.2009
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Collected on delinquent accounts to reduce overdue balances.
- Identified and contacted customers with overdue accounts to address payment status.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Education
High School Diploma -
Escuela Vocacional De Mayaguez
Puerto Rico06.1989
Skills
- Outbound Calls
- Applicant Interviewing
- Public Assistance Programs
- Timely Processing
- Eligibility Requirements
Timeline
Eligibility Specialist
Savista
10.2015 - 06.2023
Receptionist, front desk
Signature Smiles
04.2012 - 12.2014
Receptionist, Medical Biller, Family PA
Global Family Care
03.2010 - 02.2012
Receptionist, Office Clerk
Law office, Alma Defillo
10.2009 - 03.2010
Collector Telecom
Credit Cards / GC Services Inc
08.2007 - 09.2009
High School Diploma -
Escuela Vocacional De Mayaguez
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