Mairen Pena

Phelbotomist

Quest Diagnostics

01.1998 - 02.2024

Enhanced patient experience through compassionate care and communication during blood draw procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Centrifuged blood samples as outlined in clinical protocols.
Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Tracked collected specimens by initialing, dating, and noting times of collection.
Stocked phlebotomy cart or carrier with appropriate supplies.
Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Packaged and shipped specimens to central lab daily.
Used personal protective equipment correctly to protect coworkers and patients.
Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Reviewed patient records for accuracy and completeness.
Organized daily work based on collection priority.
Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
Addressed questions and concerns to educate patients on collection process and procedures.
Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
Monitored patients for reactions and verified sample quality.
Conducted venipuncture and other CT procedures.
Participated in continuing education programs to stay up to date on new technologies and procedures.
Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Verified patients' identification for proper sample collection.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Verified proper storage and transportation of specimens to laboratories.
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Followed established safety protocols and standards to minimize risk of infection and injury.
Assisted in training and onboarding new phlebotomists.
Monitored supply levels and placed orders for laboratory supplies.
Reviewed and processed requisitions for laboratory tests.
Participated in quality assurance and competency assessment initiatives.
Performed laboratory tests to assist physicians in diagnosis.
Provided guidance and support to laboratory personnel.
Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Developed and implemented strategies to improve phlebotomy processes.

Summary

Overview

Work History

Phelbotomist

Education

High School Diploma -

Skills

Languages

Timeline

Phelbotomist

High School Diploma -

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