Maiteliss Rivera Aquino
Aguadilla
Summary
Motivated and adaptable professional with hands-on experience in administrative support, customer service, and federally funded construction project coordination. Strong understanding of project documentation processes, including payment certifications, RFIs, submittals, and procurement aligned with Buy American Act standards. Skilled in supporting project teams through accurate documentation, schedule coordination, and vendor communication. Familiar with federal procurement systems, including reviewing and completing information within SAM.gov. Known for being detail-oriented, organized, and eager to contribute to successful project outcomes.
Overview
6
6
years of professional experience
Work History
Ministry Leader
Iglesia Aposento Cristiano para las Naciones
04.2019 - Current
- Lead and oversee educational, youth, and senior ministry programs, supervising pastoral teams and volunteers.
- Provide spiritual care, counseling, and community outreach, fostering a supportive environment.
- Organize and lead worship services, develop program content, and coordinate special events aligned with organizational mission.
Administrative Assistant & Project Assistant
Design Temperatures Inc.
10.2022 - 09.2025
- Provide comprehensive administrative and project support for federally funded construction initiatives.
- Supported two major federal projects, including one valued at $2.3M, ensuring all deliverables met compliance and quality standards.
- Prepare, track, and submit payment certifications, maintaining accuracy and timely processing.
- Coordinate procurement activities, ensuring strict adherence to the Buy American Act and project requirements.
- Serve as primary liaison between contractors, inspection firms, and project managers to maintain project timelines and resolve issues.
- Assist in bid preparation, proposal development, and federal procurement submissions via GSA platforms.
- Update and manage project schedules, facilitating seamless coordination between field and office teams.
- Motivated and adaptable professional with hands-on experience in administrative support, customer service, and federally funded construction project coordination. Strong understanding of project documentation processes, including payment certifications, RFIs, submittals, and procurement aligned with Buy American Act standards.
- Skilled in supporting project teams through accurate documentation, schedule coordination, and vendor communication. Familiar with federal procurement systems, including reviewing and completing information within SAM.gov. Known for being detail-oriented, organized, and eager to contribute to successful project outcomes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Representative
Commsense
04.2019 - 03.2020
- Managed 50–100 customer interactions per shift, resolving inquiries and facilitating service enrollments.
- Consistently achieved sales and retention targets through proactive customer engagement and solution-oriented service.
- Collaborated with technical and service teams to ensure prompt resolution of client issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Microbiology, Minor in Chemistry
Interamerican University of PR
06.2010
Doctor of Public Health (DrPH) - Epidemiology
Ponce Health Science University
Ponce, Puerto RicoSkills
- Project Documentation & Reporting
- Payment Certifications
- Federal procurement
- Buy American Act Compliance
- RFIs, Submittals & Scheduling Coordination
- Vendor & Inspection Team Liaison
- Microsoft Office
- Customer Service Excellence
- Team Leadership & Collaboration
- Time Management
- Administrative support
- Office administration
Languages
Spanish: Native
English: Upper Intermediate (B2)
Timeline
Administrative Assistant & Project Assistant
Design Temperatures Inc.
10.2022 - 09.2025
Ministry Leader
Iglesia Aposento Cristiano para las Naciones
04.2019 - Current
Customer Service Representative
Commsense
04.2019 - 03.2020
Bachelor of Science - Microbiology, Minor in Chemistry
Interamerican University of PR
Doctor of Public Health (DrPH) - Epidemiology
Ponce Health Science University
Additional Experience
- Educational Ministry Leader
- Occupational Epidemiology Practicum
- Medical Laboratory Intern
- Laboratory Technician Volunteer
- Science Tutor
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