Manuel Legrand
Jersey City
Summary
Skills Agile Product Delivery Lead with 10 years of experience delivering tech products and leading organizational change. Experience turning entire organizations Agile, training employees in various Agile methodologies, fostering team collaboration, driving growth, and delivering customer-focused features. Additional experience in data transformation consulting as well as full-stack software application development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Founder
Legrand Digital Solutions
04.2023 - Current
- Provider of digital transformation solutions for businesses in Puerto Rico including Digital Transformation, Software Development, and Agile Process Transformation services.
- Led complete data migration and onboarding for a 200-employee food distribution business embarking on an Enterprise Resource Planning and Warehouse Management System migration, which resulted in a seamless overnight transition.
- Created custom web applications in NextJS for several small businesses addressing various operational needs such as staff scheduling and data collection.
- Managed a team of engineers who developed a custom application suite for the Puerto Rico Metropolitan Bus Authority, designed to manage operations and provide visibility to users on bus routes, schedules, and real-time ETAs.
Manager, Agile Delivery Lead
Capital One
10.2018 - 03.2023
- Delivery lead for Retail Bank Account Opening Engagement Pod, which consists of three teams
- The teams are responsible for driving customer funding during Online Account Opening and engagement with the customer to drive a Primary Banking Relationship
- Responsible for delivery of funding-related features such as Instant-Link accounts, an expansion of customer funding options, and a complete back-end rework of our Funding API
- These led to a consolidation of systems and API calls and a massive decrease in errors during funding
- Assisted in the delivery of a complete modularization of the Account Opening UI, which led to increased application completion rates as well as more customization opportunities on a per-product basis
- Responsible for delivery of Customer Engagement features such as Bank Welcome Re-engagement Campaigns, Funding Reminder Push Notifications, and Single Sign-On Customer Enrollment
- Overhauled the Production Support escalation and issue management process, which led to a decrease in production issue resolution time of over 40%
- Supervised and coached a small team of Agile Delivery Leads
- Worked with stakeholders from Product and Engineering to understand the supervisee's contributions and impact
- Provided appropriate coaching to reinforce desired behaviors to drive team morale and performance
Senior Scrum Master
Fitbit
01.2016 - 10.2018
- Created and defined Fitbit's Firmware Agile process to align with Fitbit's organizational practices, as well as building out the Fitbit Firmware team
- Implement scaled Agile using the Scaled Agile Framework (SAFe) throughout the platform and the department, which led to Firmware-wide SAFe PI planning
- Used SAFe principles to implement release planning within the product platform
- Release planning was used to coordinate across 11 teams
- Led multiple teams through creation of both a product platform and several feature platforms across multiple devices
- Created new hire Agile training which was widely adopted throughout all of Fitbit Software Engineering
- Worked cross-functionally to facilitate the delivery of the Multimedia platform, Communications platform, and the Fitbit Developer Platform on multiple devices
- Served as a mentor for multiple junior Scrum Masters
Scrum Master, Project Manager
Vecna Technologies
06.2013 - 01.2016
- Helped create and pilot Vecna's transition from Waterfall to Agile methodology
- Member of Agile transition team
- After successful transition, acted as servant leader of multiple scrum teams for Patient Self Service Platform (PSS)
- Managed internal development, aligned stakeholder and customer expectations, and ensured contractual obligations were met for multiple concurrent releases
- Facilitated open communication, transparency, and removed impediments for teams
- Managed releases of PSS Platform and oversaw implementation of a customized solution for several hospital systems
Education
Master of Business Administration -
Babson College
Boston, MA01.2020
Bachelor of Science - Mechanical Engineering
Massachusetts Institute of Technology
Cambridge, MA01.2013
Skills
- Agile Product Delivery
- Agile methodologies
- Organizational change
- Team leadership
- Customer-focused features
- Strategic thinking
- Data transformation
- Software and web development
Certification
- Team Treehouse Coding Academy / Techdegree, PHP Development, 10/01/20
- Team Treehouse Coding Academy / Techdegree, Front-End Web Development, 11/01/19
- Scaled Agile Framework (SAFe) / SAFe Advanced Scrum Master (SASM), 05/01/19
- Scrum Alliance / Certified Scrum Master (CSM), 07/01/18
Timeline
Founder
Legrand Digital Solutions
04.2023 - Current
Manager, Agile Delivery Lead
Capital One
10.2018 - 03.2023
Senior Scrum Master
Fitbit
01.2016 - 10.2018
Scrum Master, Project Manager
Vecna Technologies
06.2013 - 01.2016
Bachelor of Science - Mechanical Engineering
Massachusetts Institute of Technology
Master of Business Administration -
Babson College
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