Manuel Nieves

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

• Excel: Creating a Basic Dashboard, March 2017
• Learning Excel: Data Analysis, January 2019
• Managing and Analyzing Data in Excel, June 2019
• Essential Training Office 365, November 2020

I skillfully manage a high volume of cases, prioritizing tasks, meeting deadlines, and ensuring all necessary information is collected and documented. Resolved client inquiries and complaints effectively, maintaining a high level of customer service. Utilized data analysis to identify trends and prioritize collection efforts. Maintained a professional and courteous demeanor during all client interactions. Provided a client with limited English proficiency clear written and verbal communication throughout the collection process, resulting in a successful resolution. Maintain a high degree of accuracy when processing information into various databases, ensuring data integrity. De-escalated a potentially hostile situation by actively listening to the client's concerns and exploring alternative solutions.