Manuel O. De Jesus Santiago
Caguas,Puerto Rico
Summary
Dynamic and results-oriented professional with a strong foundation in psychology, complemented by proven team leadership skills. Adept at fostering collaboration and motivating diverse groups to achieve shared goals. Demonstrates exceptional adaptability in various environments, effectively navigating challenges and incorporating insights from psychological principles to enhance team dynamics and performance. Committed to continuous personal and professional growth, with a track record of creating positive outcomes through strategic communication and empathetic engagement.
Overview
7
7
years of professional experience
Work History
Team Leader
ASSMCA
10.2021 - Current
- Carry out the general operations of the Crisis Counseling Program, in the assigned municipalities
- Supervise the Mental Health Facilitators in the programmatic and administrative aspects of the Crisis Counseling Program
- Provide follow up to all emergency situations in assigned and visited areas
Mental Health Facilitator
ASSMCA
03.2021 - 08.2021
- Provided crisis counseling, emotional support, orientation and information of the services offered by the crisis counseling program and the services offered by the 'PAS Hotline'
- Visited communities to provide emotional support for the people affected by the COVID-19 Pandemic
Case Manager
The Salvation Army
Yabucoa, Puerto Rico
05.2019 - 06.2020
- Company Overview: "Houses to Homes" Program
- Managed cases of families across Puerto Rico to help replace furniture and appliances damaged by Hurricanes Irma and Maria
- Aided in finding other resources families would need, such as rebuilding materials for their home, mental health services and also providing emotional spiritual care
- "Houses to Homes" Program
Child Welfare Caseworker
Franklin County Children Services
Columbus, United States
01.2018 - 01.2019
- Assisted parents in meeting their responsibilities to their children
- Created case plans personalized to each family to ensure that every child has a safe and stable home
- Provided protection, care and permanency for children who are abused, neglected or dependent
Education
Bachelor of Specialized Studies - Psychology of Child and Family Studies
Ohio University
Athens, Ohio05.2017
Certificate - General Studies
Wabash Valley Community College
Mt. Carmel, IL05.2014
Skills
- Fluent in Spanish
- Fluent in English
- Ability to adapt to any job environment
- Ability to work with others effectively
- Problem-solving
References
- Genesis Diaz, ASSMCA Fiona Recovery Project coordinator, (787) 934-6132
- Nicole Roy, The Salvation Army Program Coordinator, (787) 366-9501
Languages
Spanish
First Language
English
Advanced
C1
Timeline
Team Leader
ASSMCA
10.2021 - Current
Mental Health Facilitator
ASSMCA
03.2021 - 08.2021
Case Manager
The Salvation Army
05.2019 - 06.2020
Child Welfare Caseworker
Franklin County Children Services
01.2018 - 01.2019
Bachelor of Specialized Studies - Psychology of Child and Family Studies
Ohio University
Certificate - General Studies
Wabash Valley Community College