Manuel Rivera Morales
Bayamón
Summary
Dynamic sales professional with a proven track record at L’Oréal Caribe, excelling in customer engagement and sales strategy development. Leveraged relationship-building and negotiation skills to enhance brand reputation and boost sales. Known for transforming customer challenges into opportunities, leading to significant business growth and customer loyalty.
Overview
34
34
years of professional experience
Work History
Salesperson
L’Oréal Caribe
San Juan
01.1994 - Current
- Resolved customer concerns, fostering trust and enhancing brand reputation.
- Utilized customer relationship management software to track leads and manage follow-ups.
- Increased customer satisfaction by providing personalized product recommendations and attentive service.
- Conducted market research to identify emerging trends and customer preferences.
- Developed sales strategies to penetrate new markets and expand customer base.
- Developed relationships with clients for increased loyalty and repeat business.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Assistant Grocery Manager
Supermercados Pueblo
Guaynabo
01.1991 - 01.1994
Education
Dr. Agustín Stahl
Bayamón 1989
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Sales process
- Sales strategy development
- Active listening
- Negotiation
- Business development
Timeline
Salesperson
L’Oréal Caribe
01.1994 - Current
Assistant Grocery Manager
Supermercados Pueblo
01.1991 - 01.1994
Dr. Agustín Stahl