Manuel Sierra Maduro
Cataño
Summary
Adept at multitasking and delivering exceptional customer service, I excelled at Container Bay, where my expertise in liquor, beer, and wine, combined with a team player attitude, significantly enhanced guest satisfaction. My ability to quickly learn and train new hires, alongside a knack for maintaining high standards of hospitality, contributed to a loyal clientele base and a positive work environment.
Overview
2
2
years of professional experience
Work History
Mesero/Bartender/cocinero
Container Bay
Cataño
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Brooklyn Frontiers High School
Brooklyn, New York Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Memory retention
- Hospitality service expertise
- New Hire Training
- Inventory
- Fast Learner
- Honest and Dependable
- Hospitality and Guest Service
- Ability to Lift 30 Pounds
Hobbies
Playing Magic the gathering.
Reading comic books (dc comics and marvel).
Watching movies and analyzing them.
Wrestling.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Mesero/Bartender/cocinero
Container Bay
09.2022 - Current
Brooklyn Frontiers High School