Summary
Overview
Work History
Education
Skills
Timeline
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Keishla L. Rivera Calderon

Toa Alta

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Sabrositos Fried Chicken. Excelled in high-volume dining environments, leveraging strong memory retention and empathy to resolve disputes and foster guest loyalty. Skilled in accurate cash handling and inventory management, contributing to operational efficiency and repeat business. Looking for new work opportunities to display my abilities as an employee and grow in the working industry as well both professionally and personally.

Overview

8
8
years of professional experience

Work History

Cashier

Sabrositos Fried Chicken
01.2022 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with accuracy.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Cashier, Manager

La Frutera
02.2021 - 12.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.

Sales Associate

Vans 454
07.2019 - 11.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

Vans 522
04.2019 - 06.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Customer Service Cashier

Frozen Paradise
11.2016 - 08.2017
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

Bachelor - Psychology

Sagrado Corazon
Santurce, Puerto Rico

High School Diploma -

Adela Rolon Fuentes
Toa Alta
05-2015

Skills

  • Customer assistance
  • Patience and empathy
  • Work ethic and integrity
  • Customer service excellence
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • High volume dining
  • Staff training and development
  • Relationship building

Timeline

Cashier

Sabrositos Fried Chicken
01.2022 - 12.2024

Cashier, Manager

La Frutera
02.2021 - 12.2021

Sales Associate

Vans 454
07.2019 - 11.2020

Sales Associate

Vans 522
04.2019 - 06.2019

Customer Service Cashier

Frozen Paradise
11.2016 - 08.2017

Bachelor - Psychology

Sagrado Corazon

High School Diploma -

Adela Rolon Fuentes

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Keishla L. Rivera Calderon