María Martínez Vélez
Barista
Summary
Skilled Barista with a track record of fostering customer loyalty and enhancing beverage quality at Buen Vecino Café. Excelled in espresso machine operation and customer service, significantly reducing waste and developing popular menu items. Adept at multitasking and a team player, consistently delivering top-notch beverages and experiences.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Barista
Buen Vecino Café
02.2023 - Current
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
Barista
Greenbites
09.2020 - 01.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Bachelor of Science - Biology
Universidad De Puerto Rico En Mayagüez
Mayagüez, Puerto Rico 05.2001 -
Bachelor of Science - Neuroscience
Universidad Central De Bayamón
Bayamón, Puerto Rico 05.2001 -
Skills
Beverage preparation
Espresso machine operation
Opening and closing duties
Cash handling
Latte art
Time management
Team player
Attention to detail
Cleanliness
Problem-solving
Fluent in english
Multitasking and organization
Timeline
Barista
Buen Vecino Café
02.2023 - Current
Barista
Greenbites
09.2020 - 01.2023
Bachelor of Science - Biology
Universidad De Puerto Rico En Mayagüez
05.2001 -
Bachelor of Science - Neuroscience
Universidad Central De Bayamón
05.2001 -