María Rodríguez Vélez
Customer Service Specialist
San Juan
Summary
To obtain a full time job in a leadership position in Administration or Customer Service. (Willing to relocate) Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
21
21
years of professional experience
Work History
Front Desk Agent
Hosteria del Mar
- Make reservations and pre-assign rooms in advance.
Night Auditor
Hosteria del Mar
- Audit daily work, hotel transactions and different charges (cash, credit cards..ect)
Concierge
Hosteria del Mar
- Make tours and dinner reservations to guest and provide them a higher quality service expirience.
Administrative Assistant
Hosteria del Mar
08.2013 - Current
- Manage and develop a team of 10 associates
- Tend to and resolve costumers concerns in benefit of all involved parties
- Ensure of quality and guest service standards are continuously met
- Conduct a daily check list
- Perform multiple walk-troughs to ensure timeliness and excellent guest service quality.
San Juan Station Supervisor
Tradewind Aviation LLC
LMM Internacional AirPort
05.2022 - 07.2023
- Developed strong relationships with vendors, negotiating favorable contracts for supplies and services.
- Improved station efficiency by implementing new processes and procedures.
- Maintained high levels of customer satisfaction with prompt resolution of issues and concerns.
- Addressed maintenance issues promptly, minimizing downtime due to equipment malfunctions or facility repairs.
- Managed daily operations for a smooth-running station environment, ensuring timely service to customers.
- Promoted excellence in customer service among all employees through consistent reinforcement of expectations and recognition of outstanding performance.
Front Desk Auditor
Coral Princess Inn
09.2004 - 01.2008
Front Desk Supervisor
San Juan Beach Hotel
09.2003 - 01.2007
- Hire, train and develop new employees
- Resolve costumer issues to ensure repeat business
- Maintain and update room inventory.
Education
Associate Degree in Human Resources -
San Juan City College
06.1996
High School Diploma, General Education -
Dr. Charles I. Mohler
01.1992
Skills
- Proactive
- Detail Oriented
- Ability to work under pressure
- Self-Driven
- Full service restaurant background
- Out standing Costumer Service oriented
- Fully bilingual in Spanish and English
- Experience with Microsoft Office applications, Words, Power Point, Quickbooks among others
- Organized
- Cash handling acurracy
- Inventory control procedures
- Mathematical aptitude
- Excellent multi-tasker
References
William Estrella, President of Star Group Realty, williamestrellastargrouprealty@gmail.com
Timeline
San Juan Station Supervisor
Tradewind Aviation LLC
05.2022 - 07.2023
Administrative Assistant
Hosteria del Mar
08.2013 - Current
Front Desk Auditor
Coral Princess Inn
09.2004 - 01.2008
Front Desk Supervisor
San Juan Beach Hotel
09.2003 - 01.2007
Front Desk Agent
Hosteria del Mar
Night Auditor
Hosteria del Mar
Concierge
Hosteria del Mar
Associate Degree in Human Resources -
San Juan City College
High School Diploma, General Education -
Dr. Charles I. Mohler