Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

MARÍA VARGAS BONILLA

Bayamón

Summary

Detail-oriented professional with extensive experience in inventory management and organizational skills. Known for maintaining operational efficiency while ensuring customer satisfaction through timely problem resolution and effective team training.

Overview

7
7
years of professional experience

Work History

Consultant- Customer Service Representative

NaturalSlim
San Juan
09.2023 - Current
  • Ensured positive customer experiences through responsibility, integrity, and timely problem resolution.
  • Consistently exceeded sales quotas, and recognized as Graduate Maker for outstanding achievements.
  • Developed key customer service skills, including effective communication and conflict management.
  • Identified needs of customers promptly and efficiently.

Apprentice

Chipotle Mexican Grill
Orlando
02.2022 - 07.2023
  • Directed operations achieving daily revenues between $18K and $20K, ensuring profitability and efficiency.
  • Supervised 25 to 30 employees and 5 managers, maintaining compliance with operational goals.
  • Conducted recruitment and hiring processes, effectively integrating new personnel into teams.
  • Trained and developed talent, fostering growth and promoting internal advancement opportunities.
  • Managed day-to-day restaurant operations, including staffing, scheduling, budgeting, food ordering and inventory control, sanitation standards compliance.
  • Maintained communication with suppliers to ensure timely deliveries and negotiated favorable agreements.
  • Identified defective items, followed corrective protocols, and managed supplier credits as necessary.

Service Manager – Certified Trainer

Chipotle Mexican Grill
Orlando
05.2021 - 11.2021
  • Maintained strict cash handling protocols, including deposits and cash control oversight.
  • Facilitated supply ordering processes to ensure uninterrupted operations.
  • Supervised opening and closing operations to ensure efficient service and customer satisfaction.
  • Resolved customer complaints promptly to enhance guest experience.
  • Managed inventory levels and ordered supplies to maintain stock availability.

Kitchen Manager

Chipotle Mexican Grill
Orlando
01.2021 - 05.2021
  • Controlled food inventory to maintain optimal cost operational levels.
  • Received merchandise, verified product quality, and reported discrepancies using Zebra system.
  • Ensured compliance with local health department regulations regarding safe food preparation and storage practices.
  • Developed and implemented training programs for kitchen staff, emphasizing proper food handling techniques, customer service, and safety protocols.
  • Monitored performance levels of staff members on a daily basis, providing feedback as needed for improved productivity.
  • Inspected equipment regularly to identify necessary repairs or replacements.
  • Managed inventory counts before and after shifts to complete food inventory, or storage sheets.

Crew Member

Chipotle Mexican Grill
Orlando
08.2020 - 01.2021
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Maintained cleanliness and safety standards consistently.
  • Contributed to effective workflow within a dynamic environment.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Problem Solver

Amazon
Orlando
10.2019 - 07.2020
  • Utilized Zebra scanners for precise inventory accounting, ensuring correct product categorization and placement.
  • Collaborated with dispersed teams to maintain operational continuity, resolving real-time issues effectively.
  • Verified barcode accuracy to ensure proper robot functionality and uphold product quality standards.
  • Prepared shipments by pulling and verifying exact product types and quantities before loading.
  • Employed RF scanners and data entry systems for accurate tracking of product movements.
  • Supported staff by maintaining an optimal, issue-free work environment.

Assitant Director of Pharmacy

National University College
Bayamón
03.2018 - 07.2019
  • Provided leadership in developing strategies to increase organizational productivity and profitability.
  • Maintained confidential records of student information in accordance with data privacy regulations.
  • Answered telephones to give information to callers, take messages, or transfer calls.
  • Operated office equipment, such as fax machines, copiers, and phone systems, and arranged for repairs when the equipment malfunctions.

Education

Bachelor of Science - Biology

Universidad Interamericana De Puerto Rico, Recinto De Fajardo
Fajardo, Puerto Rico
01.2028

High School Diploma -

Francisco Gaztambide Vega High School
Bayamón
01.2017

Some College (No Degree) - Pharmacy Technician

National University College (NUC)
Bayamón

Skills

  • Problem-solving
  • Inventory management
  • MS office
  • Multitasking and organization
  • Strategic planning
  • Product life cycle management
  • Safety regulations
  • Customer service
  • Attention to detail

Affiliations

  • Secretary - Club 4-H

Managed and maintained accurate records of meeting minutes, attendance, and club activities, and coordinated the communication between members and advisors, ensuring the flow of information and the organization of events, supported the planning and execution of educational and community projects, promoting the development of leadership skills and teamwork, and contributed to the documentation and presentation of club accomplishments at fairs and school activities

  • (Participant and vocal) Enactus, Puerto Rico - NUC

Participated in Enactus Puerto Rico, a student organization focused on social entrepreneurship and community development Collaborated on projects aimed at generating a positive impact on society, contributing to the development of community projects, and participating in initiatives that seek to improve the quality of life in local communities, social entrepreneurship: creating and supporting innovative and sustainable solutions to social and environmental problems, teamwork and leadership: coordination with other students and leaders to plan, execute, and evaluate projects effectively, training and dissemination: support in workshops and educational activities for the community, promoting awareness, and social participation

  • President of the Pharmacy Association, NUC

Led the student association, coordinating meetings, activities, and projects to promote the academic and professional development of the members, organized and participated in various community initiatives, contributing to the well-being of the local society, and led fundraising campaigns to support students with limited resources, ensuring equity and access to educational opportunities, and encouraged teamwork, leadership, and social commitment among the members of the association

Languages

Spanish
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Consultant- Customer Service Representative

NaturalSlim
09.2023 - Current

Apprentice

Chipotle Mexican Grill
02.2022 - 07.2023

Service Manager – Certified Trainer

Chipotle Mexican Grill
05.2021 - 11.2021

Kitchen Manager

Chipotle Mexican Grill
01.2021 - 05.2021

Crew Member

Chipotle Mexican Grill
08.2020 - 01.2021

Problem Solver

Amazon
10.2019 - 07.2020

Assitant Director of Pharmacy

National University College
03.2018 - 07.2019

Bachelor of Science - Biology

Universidad Interamericana De Puerto Rico, Recinto De Fajardo

High School Diploma -

Francisco Gaztambide Vega High School

Some College (No Degree) - Pharmacy Technician

National University College (NUC)

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