Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Mara Vazquez

Guaynabo

Summary

As a Territory Manager at Nexsys Centroamérica y Caribe, I have been leading the IT distribution business in the Caribbean region for over a year. I have a B.B.A. in Business and Economics from the University of Phoenix and the Universidad de Puerto Rico, and more than 10 years of experience in sales, marketing, and customer relations in various industries. Core competencies include developing and maintaining strong relationships with resellers or channel partners, executing sales plans to increase revenue and market share, providing training and support to resellers on products, services, and programs, and participating in industry events and trade shows to promote our brand and value proposition. I also work closely with internal sales and marketing teams to ensure resellers are appropriately supported and have the resources they need to be successful. I am passionate about delivering IT solutions that meet the needs and expectations of our customers and partners, and I am always looking for new opportunities to grow and innovate in the IT distribution industry.

Professional with strong background in territory management. Proven ability to drive sales growth, build strong client relationships, and develop strategic market plans. Known for fostering team collaboration and adapting to changing market conditions. Expertise in negotiation, market analysis, and customer service. Reliable and results-focused with passion for achieving targets and exceeding expectations. Professional in territory management with keen eye for strategic planning and customer engagement. History of driving market expansion and building lasting client relationships. Highly collaborative team player with sharp focus on achieving results and adapting to dynamic market trends. Known for effective communication and problem-solving abilities. Experienced with territory management and market expansion strategies, ensuring consistent growth and client retention. Utilizes strong analytical skills and market insights to develop effective sales plans. Track record of building robust client relationships and leading teams to exceed performance goals. Seasoned Territory Manager and exceptional sales professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering 5 years of experience in sales. Successful Territory Manager bringing strong history of exceeding product revenue and customer targets. Versed in Software products and current market trends. Over 5 years of sales and business development success. Goal-oriented manager with distinguished experience in Technology industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Dynamic individual with hands-on experience in Distribution and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Territory Manager

Nexsys Centroamérica y Caribe
09.2022 - Current
  • Leading the IT distribution business in the Caribbean region
  • Been accomplish every quarter with the target budget and achievement the profitability
  • Developing and maintaining strong relationships with resellers or channel partners
  • Executing sales plans to increase revenue and market share
  • Providing training and support to resellers on products, services, and programs
  • Participating in industry events and trade shows to promote brands and value proposition
  • Working closely with internal sales and marketing teams to ensure resellers are appropriately supported
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction
  • Established successful account relationships by building rapport and maintaining consistent communication
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts
  • Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth
  • Trained and mentored sales representatives in sales techniques and strategies
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution
  • Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively
  • Attended trade shows and industry events to promote company products and services
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness
  • Researched competitor activity and used findings to develop sales growth strategies
  • Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently
  • Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth
  • Conducted comprehensive market analysis to identify potential business opportunities, leading to a more focused sales approach
  • Worked with vendors and suppliers to support timely delivery of products and services
  • Provided insightful feedback on market trends and competitor activities that informed strategic planning decisions at an organizational level
  • Identified opportunities for upselling and cross-selling, resulting in increased average deal size
  • Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success
  • Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory
  • Coordinated trade show participation efforts that led to valuable networking opportunities and increased brand visibility within the industry
  • Organized regular training sessions for team members to enhance their product knowledge and overall sales skills
  • Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth
  • Expanded territory reach by identifying and securing new clients through strategic networking and relationship building
  • Improved product knowledge across team through organization of regular training sessions, resulting in more confident and effective sales presentations
  • Analyzed market trends and competitor activities, adapting sales strategies to maintain competitive edge and capitalize on new opportunities
  • Optimized distribution routes to enhance product availability and delivery efficiency, ensuring clients received orders in timely and cost-effective manner
  • Negotiated favorable terms with suppliers, balancing cost-efficiency with quality to offer clients best value propositions
  • Participated in trade shows and industry events to network and promote products
  • Facilitated cross-functional team collaboration to address complex client needs, coordinating with product development and customer service to deliver comprehensive solutions
  • Developed and maintained strong relationships with key stakeholders in assigned territory, becoming trusted advisor on product solutions
  • Led team to exceed sales targets, fostering competitive yet collaborative team environment that encouraged innovation and persistence
  • Fostered culture of continuous improvement within sales team, encouraging feedback and sharing of best practices to enhance overall performance
  • Addressed and resolved client issues swiftly, maintaining high levels of client satisfaction and minimizing churn
  • Delivered personalized client training sessions on product features and benefits, leading to increased product usage and customer satisfaction
  • Conducted comprehensive territory analyses to identify under-served areas and opportunities for expansion, leading to strategic realignment of sales efforts
  • Streamlined administrative processes for sales team, reducing time spent on paperwork and increasing time available for client engagement and prospecting

Regional Oracle Product Manager

Nexsys Caribbean
02.2019 - 09.2022
  • Company Overview: Oracle business development for Caribbean
  • Oracle business development for Caribbean
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Analyzed metrics to measure product performance.
  • Improved product functionality with innovative design solutions, resulting in increased sales conversions.
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Reviewed new opportunities to drive business strategy at planning sessions.
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
  • Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
  • Increased customer satisfaction, gathering and incorporating extensive user feedback into product improvements.
  • Developed comprehensive product roadmaps, setting clear vision and direction for development team.
  • Continually maintained and improved company's reputation and positive image in markets served.

Sales Support

Inova Solutions Puerto Rico LLC
09.2017 - 02.2019
  • Streamlined processes for increased efficiency in sales support tasks.
  • Served as a trusted advisor to senior leadership by providing valuable insights and recommendations on sales support initiatives.
  • Managed a high-performance sales support team, ensuring seamless coordination between departments.
  • Coordinated with sales support teams to ensure prompt delivery of orders and resolution of any outstanding issues affecting key accounts.
  • Managed a team of sales support staff, ensuring accurate order processing and timely delivery of products to customers.
  • Collaborated with team members for streamlined operations and efficient sales support.
  • Improved customer satisfaction with timely sales support, addressing concerns, and providing relevant solutions.
  • Collaborated with sales organization and delivered outstanding sales support to retain and grow business.
  • Coordinated sales support resources such as technical experts or product specialists when needed to ensure client satisfaction during pre-or post-sales engagements.
  • Provided sales support for new and inactive customers, increasing sales volume 126%.

Customer Relations Manager

SDT Learning
09.2010 - 06.2017
  • Responsible to prepare project reports for the upper management and manage schedule of product transfer projects
  • Responsible for the development of time lines and ensure are executed on time
  • Coordinate and participate on meetings with different departments to follow up the Project activities
  • Develop Power Point presentations of Project status for the meetings
  • Sales and coordinate Technical Trainings and Support Services in Puerto Rico and the Great Caribbean
  • Promotes training events
  • Controls budget and prevents overruns
  • Managing the entire product line
  • Strategize and design new business plans to advance sales and market expansion
  • Identify opportunities and develop creative solutions using internal and external resources
  • Managed department call volume of 65 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Produced and implemented customer satisfaction guarantee program which directly resulted in 118% increase in sales.

Sales & Marketing Coordinator

EDD
07.2006 - 03.2009
  • Engaged in a highly competitive customer facing consultative role assessing client needs and recommending appropriate CRM, direct and target marketing, advertising and business solution services for local, national and international client roster composed of direct and ad agency accounts
  • Nurtured and grew existing customer base building business relationships through in-person and on-going phone contact, account servicing and campaign management to ensure quality of deliverables
  • Provided insight and assistance to businesses, organizations, agencies and institutions on effective advertising and promotional techniques, copy, sizing and positioning alternatives
  • Coordinated logistics of order processing, campaign execution, new and renewal contract negotiations and signing
  • Achieved one of the highest presentation-to-sales conversion rate in the company; and grew combined account sales by 26.7%
  • Led long-term contract negotiations with State Insurance Fund securing three-year $150,000/annual commitment; and successfully retained $200,000 annual account for major jewelry retailer
  • Designed direct mail piece for Evertec for distribution to over 700,000 households
  • Transformed billing statements for PRTC, Claro and Scotiabank into a marketing vehicle
  • Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
  • Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.
  • Enhanced brand visibility by managing online presence, including company website and social media accounts.
  • Aligned sales goals with overarching business objectives by collaborating closely with senior leadership on strategy development.
  • Boosted sales revenue by developing and implementing targeted marketing campaigns.

Education

BBA - Business and Economics

University of Phoenix
Puerto Rico
06.2001

Skills

  • Problem Solving
  • Deals
  • Cloud
  • Distribution
  • Distribution Logistics
  • Strategic Negotiations
  • Sales Processes
  • Strategic Thinking
  • Information Technology
  • Consultative Selling
  • Interpersonal Skills
  • Relationship Development
  • Collaborative Problem Solving
  • Business Management
  • Communication
  • Leadership Development
  • Pop Culture
  • Customer Relationship Management (CRM)
  • Deal Screening
  • Leadership
  • Cross-Selling
  • Business-to-Business (B2B)
  • Client Relations
  • Customer Satisfaction (CSAT)
  • Customer Service Management
  • Business Relationship Management
  • Customer Service Operations
  • Creative Problem Solving
  • Customer Support
  • Teamwork
  • Customer Analysis
  • Sales Management
  • Customer Service Training
  • Microsoft Exchange
  • Strategic Relationships
  • Customer Retention
  • Forecasting
  • Strategic Leadership
  • Business Savvy
  • Technology Management
  • Distribution Center Operations
  • Contract Negotiation
  • Sales and Marketing
  • Time Management
  • Software
  • Negotiation
  • Team collaboration and leadership
  • Customer relationship management
  • Multitasking and organization
  • Sales expertise
  • Goals and performance
  • Lead prospecting
  • Goal setting
  • Sales forecasting
  • Sales training
  • Business growth
  • Relationship building
  • Sales presentations
  • Sales development
  • Consultative sales
  • Business development
  • Strategic planning
  • Strategic business planning
  • Territory management
  • Issue resolution
  • Business development and planning
  • Opportunities identification
  • Territory expansion
  • Pipeline development
  • Sales leadership
  • Revenue generation
  • Brand promotion
  • Vendor management
  • Market penetration strategies
  • Marketing expertise
  • Account penetration
  • Product positioning
  • Channels and distribution knowledge
  • Industry networking
  • Team building
  • Upselling and cross selling
  • Sales presentation
  • Account growth
  • Decision-making
  • Customer service
  • Goal setting and achievement
  • Strategic account development
  • Sales quota management
  • Sales targeting
  • B to B sales
  • Customer order management
  • Customer complaint resolution
  • Contract negotiation
  • Business management
  • Order management

Accomplishments

  • Supervised a team of 10 staff members.
  • As territory management, we have been overachieving our sales in software and cybersecurity for Puerto Rico and the English-speaking Caribbean.
  • Resolved product issue through consumer testing.

Certification

  • Project Management Professional (PMP) - Project Management Institute.

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

Territory Manager

Nexsys Centroamérica y Caribe
09.2022 - Current

Regional Oracle Product Manager

Nexsys Caribbean
02.2019 - 09.2022

Sales Support

Inova Solutions Puerto Rico LLC
09.2017 - 02.2019

Customer Relations Manager

SDT Learning
09.2010 - 06.2017

Sales & Marketing Coordinator

EDD
07.2006 - 03.2009
  • Project Management Professional (PMP) - Project Management Institute.

BBA - Business and Economics

University of Phoenix
Mara Vazquez