María M Mercado Hernández
Humacao
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Support
Puerto Rico Medicaid Program
02.2022 - Current
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
Data Entry Clerk
Puerto Rico Department of Health
03.2021 - 02.2022
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
Sales Associate
Burlington
08.2018 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
Secretary's Assistant
ConWaste
12.2014 - 03.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Arts - Project Logistics
National University College Recinto Online
Bayamon, Puerto Rico05.2024
High School Diploma -
Colegio San Juan Apóstol Y Evangelista
Caguas, Puerto Rico05.2014
Skills
- Business Planning
- Records Management
- Mail Management
- Administrative Duties
- Time Management
- Correspondence and Office Documents
- Administrative Procedures
- Staff Meetings
Certification
- CAMP- Certified Associate in Project Management Training - September 2023
Timeline
Administrative Support
Puerto Rico Medicaid Program
02.2022 - Current
Data Entry Clerk
Puerto Rico Department of Health
03.2021 - 02.2022
Sales Associate
Burlington
08.2018 - 01.2021
Secretary's Assistant
ConWaste
12.2014 - 03.2015
Bachelor of Arts - Project Logistics
National University College Recinto Online
High School Diploma -
Colegio San Juan Apóstol Y Evangelista
- CAMP- Certified Associate in Project Management Training - September 2023
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