Marangely Márquez Delbrey
Carolina
Summary
Goaldriven professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Dedicated candidate eager to leverage knowledge of nutritional science. Familiar with medical nutrition therapy and committed to helping patients reach health goals.
Organized and dependable candidate successful at
managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
My goal is to develop a career with high standards of leadership, organization, communication and service in order to contribute and strengthen my knowledge and skills in the work field.
Overview
5
5
years of professional experience
Work History
Bank Representative Part Time
Popular Bank Of Puerto Rico
08.2021 - Current
- Worked 20 hours weekly.
- Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Educated customers on features and benefits of banking products and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Provided advice on different bank products and financial options.
- Maintained friendly and professional customer interactions.
Front Desk Agent Full Time
Numero Uno Beach Hotel
05.2021 - 07.2021
- Worked an 8 hour full time.
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities
- Take payment from customers
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Tax Associate Part Time
JRC Tax & Accounting
02.2019 - 05.2021
- Worked 20 hours a week.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Analyzed financial records to verify accuracy of tax returns.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.
Education
Masters Graduate Certificate - Nutrition Sciences
George Mason University, Fairfax Campus
Virginia05.2023
Certificate - Diabetes Management
Department of Recreation And Sports of P.R.
San Juan, Puerto Rico03.2021
Bachelor of Arts - General Studies
University of Puerto Rico, Rio Piedras Campus
San Juan Puerto Rico05.2020
High School Diploma -
Antilles High School, Fort Buchanan
Guaynabo, Puerto Rico05.2015
Skills
- Responsible, organized, punctual and oriented to work with public
- Knowledge with Microsoft programs such as: Word, PowerPoint and Excel
- Safety and Security Procedures
- Critical Thinking and problem solving
- Leadership
- Professionalism and strong work ethic
- Teamwork and collaboration
- Oral and written communications skills
- Fully Bilingual- Spanish and English
Languages
Spanish
Native language
Spanish
Proficient
C2
English
Advanced
C1
Timeline
Bank Representative Part Time
Popular Bank Of Puerto Rico
08.2021 - Current
Front Desk Agent Full Time
Numero Uno Beach Hotel
05.2021 - 07.2021
Tax Associate Part Time
JRC Tax & Accounting
02.2019 - 05.2021
Masters Graduate Certificate - Nutrition Sciences
George Mason University, Fairfax Campus
Certificate - Diabetes Management
Department of Recreation And Sports of P.R.
Bachelor of Arts - General Studies
University of Puerto Rico, Rio Piedras Campus
High School Diploma -
Antilles High School, Fort Buchanan
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