Marcos Robles Bidot
Summary
Dynamic Tourist Tour Guide at Bio Island, renowned for exceptional communication and public speaking skills. Enhanced visitor satisfaction through tailored experiences and innovative strategies, resulting in numerous positive reviews. Proficient in English and Spanish, I trained new guides in storytelling, elevating overall tour quality and ensuring guest safety.
Overview
4
4
years of professional experience
Work History
Tourist Tour Guide
Bio Island
05.2021 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Boosted online reviews and ratings by consistently delivering exceptional tour experiences.
- Trained new guides in storytelling techniques and customer service standards, raising overall quality of tours.
Education
Bachelor's in Marketing (in Progress) - Business
University of Puerto Rico, Rio Piedras
San Juan, Puerto Rico12-2026
Skills
- Public speaking
- Presentation skills
- Local history
- Exceptional communication
- Safety consciousness
- Guest relations
- Humor and wit
- Emergency response
- Proficient in english (and spanish)
- Memory retention
- Marketing
Timeline
Tourist Tour Guide
Bio Island
05.2021 - Current
Bachelor's in Marketing (in Progress) - Business
University of Puerto Rico, Rio Piedras
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