MARCOS J RAMIREz
San Juan
Summary
With over 20 years of experience in the Automobile Industry, I will be a Goal-oriented manager with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Hard working team player who will contribute to the goals and continuing success of the organization.
Overview
16
16
years of professional experience
Work History
Account Development Manager
DR Insurance Agency
San Juan
2024.01 - Current
- Collaborated with other departments to coordinate strategic marketing activities.
- Strengthened profit opportunities by developing key customer relationships and managing resources to meet sales objectives.
- Maintained up-to-date knowledge of company products and services and industry developments.
- Developed sales strategies to meet customer needs and maximize revenue growth.
- Developed relationships with key decision makers within target organizations.
- Collected and analyzed market research data for use in forecasting.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Implemented customer loyalty programs that increased repeat business.
Sales and Finance Manager
Alberic Auto Sales
San Juan
2023.01 - 2023.12
- Offering vehicle financing options to customers through explanation with a Menu presentation
- Assiting General Sales Manager in his absence
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
Sales and Finance Manager
Hyundai de Cupey
San Juan
2022.01 - 2023.01
- Offering vehicle financing options to customers through explanation with a Menu presentation
- Reviewed and Confirmed Appointments of possible buyers
- Assist Sales Manager when needed
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
Finance Manager
Triangle Hyundai
Fajardo
2020.11 - 2022.01
- Help to development the Finance Department and Trained other F&I Closers
- Offered vehicle financing options to customers through explanation with a Menu presentation
- Worked different deals with Financial Institutions
- Review and Confirm Appointments of possible buyers
- Assist Sales Manager when needed
Sales and Finance Manager
Adriel Toyota
Rio Grande
2013.05 - 2020.03
- Offering vehicle financing options to customers through explanation with a Menu presentation
- Worked different deals with Financial Institutions
- Responsible for Increased Vehicle Service Contract from 22% to 55% in a monthly basis
- Supervised 18 Sales Executives
- Assisted General Sales Manager in his absence
- Trained new and existing staff members in various financial procedures to prepare for job requirements
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
Auto Loan Credit Officer
BBVA
San Juan
2009.07 - 2013.05
- Evaluated Auto Loan Credit Application from Dealers, Negotiated Deals Structures with Dealerships regarding creditworthiness
- Performed daily visits to Dealerships to obtain new Auto Loan Applications
- Adhered to banking standards and government lending guidelines for loan services
- Obtained and interpreted financial statements to assist in credit limit reviews
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts
Credit and Wholesale Analyst
Toyota Financial Services
Chandler
2009.04 - 2009.06
- Evaluated Auto Loan Credit Application from Dealers, Negotiated Deals Structures with Dealerships regarding creditworthiness
- Performed daily visits to Dealerships to obtain new Auto Loan Applications
- Prepared Dealer Credit Packages to evaluate Financial Dealer Performance
- Supervised Credit Clerks
- Development DMV Process
- Excellent communication skills, both verbal and written
- Paid attention to detail while completing assignments
Education
Finance Manager Diploma -
Automotive Dealership Institute
Scottsdale, AZ12.2008
Business Administration with Management - Bachelor's Degree
MBTI
San Juan05.1991
Skills
- Firsthand Credit Experience
- Negotiation Skills
- Teamwork Oriented
- Excellent Banking Relations
- Fully Bilingual English and Spanish
- Closing Sales
- Continuous Improvement
- Multitasking
- Leadership
- Project Management
- CDK
- E-Leads
- Dealer Socket CRM
- Microsoft Office
- Auto Mate Dealer System
References
Available upon request
Timeline
Account Development Manager
DR Insurance Agency
2024.01 - Current
Sales and Finance Manager
Alberic Auto Sales
2023.01 - 2023.12
Sales and Finance Manager
Hyundai de Cupey
2022.01 - 2023.01
Finance Manager
Triangle Hyundai
2020.11 - 2022.01
Sales and Finance Manager
Adriel Toyota
2013.05 - 2020.03
Auto Loan Credit Officer
BBVA
2009.07 - 2013.05
Credit and Wholesale Analyst
Toyota Financial Services
2009.04 - 2009.06
Finance Manager Diploma -
Automotive Dealership Institute
Business Administration with Management - Bachelor's Degree
MBTI