Margarita Leon
Coamo,Puerto Rico
Summary
Bilingual professional with strong skills in emotional intelligence and effective communication. Experienced in developing individualized care plans and implementing safety protocols to enhance client well-being and satisfaction. Collaborative team player committed to delivering high-quality service and ensuring exceptional customer experiences.
Overview
1
1
year of post-secondary education
32
32
years of professional experience
Work History
PCA
Mercyful Home Care
New Haven , CT
10.2025 - 06.2026
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with daily living activities and personal care tasks.
- Monitored client health, promptly reported changes to nursing staff to ensure timely interventions.
- Assisted in meal preparation and ensured nutritional needs were met.
- Documented client progress and care provided in daily reports to maintain accurate health records.
- Collaborated with healthcare team to coordinate client care plans.
- Ensured safety protocols were followed during all client interactions.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Provided companionship and emotional support to enhance client well-being.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Transported clients to scheduled appointments and social outings.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Supported patients in engaging activities, fostering social interaction and mental stimulation through recreational options like reading and games. with recreational activities such as reading books or playing board games.
PCA
Green Home Care
New Haven
08.2023 - 10.2025
- Assisted clients with daily living activities and personal hygiene needs.
- Monitored client health by observing vital signs and reporting changes.
- Provided companionship and emotional support to clients during visits.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Turned and repositioned bedridden patients to prevent bedsores.
- Reminded patients to take prescribed medications or nutritional supplements.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Planned and served meals and snacks to patients according to prescribed diets.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Assisted patients with recreational activities such as reading books or playing board games.
Home Care Provider
Self employed
Coamo
08.2017 - 07.2023
- Assisted clients with daily living activities and personal care tasks.
- Developed individualized care plans based on client needs and preferences.
- Maintained a safe and clean environment for clients at all times.
- Communicated effectively with clients and their families to address concerns.
- Managed medication schedules and ensured compliance with prescriptions.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Managed client's schedule of doctor's appointments, therapies.
- Responded promptly to emergency situations involving clients.
Manager's Assistant
Walgreens
New Haven
06.2007 - 08.2017
- Assisted managers with daily operations and staff scheduling tasks.
- Organized inventory and maintained stock levels for optimal availability.
- Coordinated communication between departments to ensure seamless workflow.
- Implemented training programs for new employees on procedures and policies.
- Managed customer inquiries and resolved issues to enhance service quality.
- Supported marketing initiatives by preparing promotional materials and displays.
- Maintained accurate records of transactions and employee schedules in systems.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Composed, edited and typed complex memos and reports with job-related software.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Manager
Texaco
Coamo
01.2001 - 05.2007
- Managed daily operations for fuel distribution and retail services.
- Oversaw staff training programs to ensure safety and compliance.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Led team meetings to align goals and improve communication among staff.
- Fostered a positive work environment that encouraged teamwork and collaboration.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
Shift Leader
Sunoco
Lawrence
06.1999 - 12.2000
- Supervised daily operations and ensured compliance with safety standards.
- Trained new staff on company policies and customer service protocols.
- Managed inventory levels and coordinated product restocking efforts.
- Assisted in maintaining cleanliness and organization of the store environment.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Collaborated with team members to improve workflow efficiency.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Counted and balanced registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used Point of Sale register system to complete transactions.
- Processed credit card payments and counted back change and currency with accuracy rate.
Labeling/Packing Operator
Priority Services
Lawrence
06.1994 - 12.1996
- Operated packaging machinery to efficiently prepare products for shipment.
- Inspected finished packages for quality and compliance with standards.
- Maintained a clean and organized work area to ensure safety and efficiency.
- Collaborated with team members to meet daily production goals consistently.
- Loaded and unloaded materials from trucks using forklifts and hand tools.
- Followed safety protocols to minimize risks during packaging operations.
- Maintained an accurate record of daily production output.
- Weighed filled containers accurately using scales provided.
- Assembled finished product for shipment by packing, crating, loading and securing items.
- Operated shrink-wrap machine to wrap pallets of finished goods for shipping.
Education
Associate of Science - Secretarial Science With Word Processing
Instituto De Banca
Ponce, PR 01.2021 - 03.2022
Departamento De Educación
San Juan , PRSkills
- Employee onboarding
- Recruiting and interviewing
- Task delegation
- Efficiency optimization
- Problem solving
- Bilingual
- Verbal and written communication
- Disciplinary techniques
- Emotional intelligence
Timeline
PCA
Mercyful Home Care
10.2025 - 06.2026
PCA
Green Home Care
08.2023 - 10.2025
Associate of Science - Secretarial Science With Word Processing
Instituto De Banca
01.2021 - 03.2022
Home Care Provider
Self employed
08.2017 - 07.2023
Manager's Assistant
Walgreens
06.2007 - 08.2017
Manager
Texaco
01.2001 - 05.2007
Shift Leader
Sunoco
06.1999 - 12.2000
Labeling/Packing Operator
Priority Services
06.1994 - 12.1996
Departamento De Educación