Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

MARIA A. ARROYO

San Juan

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Hostess / Cashier / Runner / Barista

Tostado San Patricio
06.2024 - Current
  • Hostess - greeted and seated guests, managed reservations and seating, attended calls and phone orders, assisted with maintenance of the seating area and server's side tasks
  • Cashier - greeted and served coffee shop clients, maintained coffee shop and seating area clean and stocked, attended calls and phone orders
  • Runner - ran and bussed tables, expedited communication between FOH and BOH, assisted servers with providing guests with additional requests (silverware, sauces, additional orders and billing)
  • Barista - Calibrated and set up the coffee bar, provided customers with hot and cold drinks, accommodated guest's specifications and preferences, maintained stock and organization of ingredients and dishes, cleaned and prepared the coffee bar for the next day

Librarian's Assistant

Escuela Hotelera De San Juan
07.2021 - 07.2023
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Located library materials, resources and technologies to fulfill patron requests utilizing computer database.
  • Assist patrons with utilizing computers and provided information on logging onto Internet.
  • Provided scheduled workshops to students on academic subjects and their necessary computer programs to groups of ten or more.

Cashier and Customer Service

Via Lactea PR
07.2022 - Current
  • Operate each register at its respective system, served customers and would be in charge of inventory and hygiene maintenance at a local ice cream shop.

Cashier, Hostess, Customer Service

Cafe Don Juan
07.2021 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Hostess

Applebee's
08.2020 - 05.2021

Sales representative

MarroneCoop
08.2019 - 12.2019

Education

Bachelor of Arts - Art History

University of Puerto Rico Rio Piedras Campus

High School Diploma - undefined

Academia Maria Reina Avenida San Francisco
05.2018

Skills

  • Customer Relations
  • Merchandise Packaging
  • Credits and Refunds
  • Work Task Prioritization
  • Inventory Stocking
  • Cash Register Operation
  • Preparing Food and beverage Items
  • POS Systems
  • Wrapping and Boxing
  • Microsoft Office
  • Cataloging and Shelving
  • Logging Information

LANGUAGES

Spanish: Native language
English: C2 Proficient
French: B2 Upper intermediate
Italian: A1 Beginner

Timeline

Hostess / Cashier / Runner / Barista

Tostado San Patricio
06.2024 - Current

Cashier and Customer Service

Via Lactea PR
07.2022 - Current

Librarian's Assistant

Escuela Hotelera De San Juan
07.2021 - 07.2023

Cashier, Hostess, Customer Service

Cafe Don Juan
07.2021 - 07.2022

Hostess

Applebee's
08.2020 - 05.2021

Sales representative

MarroneCoop
08.2019 - 12.2019

High School Diploma - undefined

Academia Maria Reina Avenida San Francisco

Bachelor of Arts - Art History

University of Puerto Rico Rio Piedras Campus

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MARIA A. ARROYO