Maria Batista
San Juan
Summary
Polite and professional Individual successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Recertification Specialist
IEM Medicaid Program
San Jian , Puerto Rico
01.2024 - 03.2024
- Assisted clients with completion of applications and paperwork.
- Scheduled appointments with applicants and requested documentation to complete benefits processes.
- Effectively communicated with diverse populations seeking assistance, demonstrating empathy while maintaining professionalism throughout interactions.
- Utilized advanced computer systems to track applicant data, generating accurate reports for internal review as needed.
- Maintained confidentiality of sensitive patient information in accordance with HIPAA guidelines while handling recertification tasks.
- Leveraged strong organizational skills and attention to detail when managing 50 to 80 cases per day.
- Enhanced patient care by efficiently processing recertification applications and maintaining accurate records.
- Determined Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
Sales Executive
Xfinity Comcast
01.2023 - 12.2023
- Find sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Call Center Representative
TAS United
02.2021 - 11.2022
- Responded to customer request, offering excellent support and tailored recommendations to address needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted customer service satisfaction ratings through consistent quality control.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded Proactively and positivity to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigate and resolved customer inquiries and complaints quickly.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Sales and Marketing Coordinator
FWR Magazine
01.2016 - 06.2020
- Used online and offline marketing to generate leads, increase visibility and brand growth.
- Tracked and reported on marketing campaign responses.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Schedule meeting with clients and coordinated events.
- Coordinated public relations activities, securing positive press coverage for company initiatives.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Scheduled meetings for interviews with special and celebrity guests.
Tour Guide
Marys Paradise Tours
San Juan , Puerto Rico
05.2013 - 05.2014
- Supported marketing efforts by creating content for social media platforms, showcasing unique aspects of tours offered.
- Participated in community events representing company effectively promoting our services potential clients visitors.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Answered questions, pointed out important features and offered further details to educate visitors about places of interest.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Checked tour vehicles for cleanliness, safety and functionality.
- Lead privet tours as well group tours of different ages and backgrounds.
- Provided costumers with the best cultural and gastronomical suggestions for the best experience.
Education
Bachelor of Arts - Communication And Media Studies
University of Sacred Heart
San Juan, Puerto Rico 08.2016 - 05.2019
Skills
Management
Active Listening
Problem Solving
Performance Improvement
Sales
MS Office
Mediti3G
Hubspot
Digital Marketing
Timeline
Recertification Specialist
IEM Medicaid Program
01.2024 - 03.2024
Sales Executive
Xfinity Comcast
01.2023 - 12.2023
Call Center Representative
TAS United
02.2021 - 11.2022
Bachelor of Arts - Communication And Media Studies
University of Sacred Heart
08.2016 - 05.2019
Sales and Marketing Coordinator
FWR Magazine
01.2016 - 06.2020
Tour Guide
Marys Paradise Tours
05.2013 - 05.2014
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