Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Crespo Torres

Morovis,Puerto Rico

Summary

  • Bilingual professional (Spanish/English) with over 5 years of experience in legal administrative support, and high-volume customer service. Proven track record in leading and motivating teams (18-24 associates), implementing performance goals, and analyzing metrics. Highly organized and proficient in problem-solving and communication, dedicated to contributing to team success in a collaborative environment.

Overview

8
8
years of professional experience

Work History

Call center

NSPR Law services
11.2022 - 08.2025

  • Provided legal and administrative support to attorneys with projects.

  • Conducted research and managed all legal paperwork, including Data Entry.

  • Participated in client interviews and learned about daily legal affairs.

  • Managed workflow communication through inbound and outbound calls.

SUPERVISOR

Amazon
Oak Creek, USA
02.2020 - 08.2022

  • Operational Leadership: Managed the performance and behavior of 18-24 Amazon Associates through effective 1:1 meetings, coaching, and mentorship.

  • Performance Management: Implemented, monitored, and evaluated performance goals, implementing action plans to resolve performance barriers as needed.

  • Strategic Analysis: Reviewed and analyzed performance metrics to identify areas of opportunity to drive performance improvement.

  • Partnered with workforce management to execute daily staffing plans, ensuring staffing requirements were met to achieve service level goals.

  • Managed schedules, monitored adherence, time-off planning, and attendance.

Call Center

Triple S Salud
08.2017 - 02.2019
  • Customer Support: Supported, assisted, and guided clients regarding health coverage products and other policies via calls or visits.

  • Case Resolution: Analyzed and investigated customer requests, intervening and working with other departments to achieve case resolution.

  • Transaction Processing: Processed essential client requests, such as payments, refunds, claims, certifications, and cancellations.

  • Bilingual Documentation: Researched and drafted documents in English and Spanish to answer requests as required.

Education

High School -

Colegio Acelerado de educación secundaria y técnica Inc.
Carolina, Puerto rico

Travel NETWORK -

MBI Business Training Institute

Skills

  • Leadership & Soft Skills: Leadership experience, collaboration talent, teamwork skills, people skills, and organizational knowledge
  • Communication: Communication skills and Bilingual (Spanish and English)

Languages

Spanish, English
First Language

Timeline

Call center

NSPR Law services
11.2022 - 08.2025

SUPERVISOR

Amazon
02.2020 - 08.2022

Call Center

Triple S Salud
08.2017 - 02.2019

High School -

Colegio Acelerado de educación secundaria y técnica Inc.

Travel NETWORK -

MBI Business Training Institute

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Maria Crespo Torres