MARIA DE ARMAS
Tampa
Summary
Fluent in English and Spanish, my customer service and organizational skills significantly improved operational efficiency. Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
American Care Medical Center
Tampa
05.2022 - 09.2024
- Make sure all the patient insurance are up to date (Active)
- Send faxes daily
- Managing records daily
- Calls pharmacy to generate prescriptions following authorization from attending Provider
- Check Referral status daily
- Verified patient information, including insurance coverage, prior to appointment start times.
- Answered phone calls promptly and responded to inquiries from patients or other healthcare professionals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Call Representative
Quantum 3 Media, LLC
Tampa
05.2021 - 05.2022
- Greeted guest with friendliness and professionalism
- Helps client with their medicare and medicaid question about qualifications
- Answer multi-line phone system, routing calls, delivering messages to staff
- It was a remote Job
- I speak English and Spanish
Education
Bachelor of Science - Nursing
South University
Tampa, FL01.2026
High School -
Centro Educativo "El Redentor"
Tampa, FL01.2018
Skills
- Microsoft Office
- Document Control
- Iphes
- Organization
- Problem-solving skills
- Customer service
- File management
- Team management
- Multitasking
- Typing
- Departmental support
Timeline
Front Desk Receptionist
American Care Medical Center
05.2022 - 09.2024
Call Representative
Quantum 3 Media, LLC
05.2021 - 05.2022
Bachelor of Science - Nursing
South University
High School -
Centro Educativo "El Redentor"
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