Maria Dicent
Bronx
Overview
4
4
years of professional experience
1
1
Certification
Work History
Health Navigator
Acacia
966 Prospect 2nd Avenue, Bronx New York 10459
11.2021 - 04.2022
- Enhanced client engagement through personalized care plans and follow-up appointments.
- Assisted patients in navigating healthcare systems, resulting in timely access to appropriate services.
- Collaborated with interdisciplinary teams to develop coordinated care plans, improving overall patient satisfaction.
Case Planner
Children’s Aid
New York
06.2021 - 10.2021
- Time create, in partnership with the families, service plans for families and children which address safety, behavioral, educational, and psychological, and permanency needs.
- Monitors safety, well-being, and progress against other critical outcomes by facilitating regular casework contacts and by documenting the same in progress notes and other case documentation.
- Collaborates with internal and external service providers and other stakeholders through clear and timely verbal and written communication.
- Participates actively in Family Court Hearings, Family Team Conferences, and other meetings to advance permanency for children and families.
Group Leader
KHCC
Bronx, New York
10.2020 - 03.2021
- Set up for events, Do Community Outreach, Facilitate activities to students 6th-12th, Host workshops, Organize and implement new lesson plans, Log new information in different databases.
Flight Attendant
JetBlue
2701 Queens Plz N, Fl 6, Long Island City, NY
05.2022 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
Education
Bachelors of Social Work -
Lehman College of The City University of New York
Bronx, NYSkills
- Clear communication skills
- Problem-solving skills
- Communication skills
- Conferences
- Databases
- Documentation
- Notes
- Monitors
- Problem-solving skills
- Progress
- Safety
- Spanish
- Workshops
- Written communication
- Flexible & Adaptable
- Critical thinking
- Training & Development
- Interpersonal Communication
- Planning and Coordination
Certification
Lehman H. College Leadership Program Completion Certificate. Mandated Reporter Certificate. SBIRT Proficiency Certificate. Basic First Aid Certified. Lehman H. College STEM Program Completion Certificate.
Timeline
Flight Attendant
JetBlue
05.2022 - Current
Health Navigator
Acacia
11.2021 - 04.2022
Case Planner
Children’s Aid
06.2021 - 10.2021
Group Leader
KHCC
10.2020 - 03.2021
Bachelors of Social Work -
Lehman College of The City University of New York