Maria Gonzalez Madriz
Morovis
Summary
More tan 10 years of experience in the customer service field. I wish to work for your company because I am a professional that demonstrates empathy and compassion, capable of developing myself in fast paced and demanding environment.
Overview
26
26
years of professional experience
Work History
Customer Service Cashier
Excel Inc. Food Service Management
01.2019 - Current
- Resolved customer complaints and maintained clean and tidy checkout area
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Met customer service goals and exceeded customer expectations
- Enabled customers to feel welcomed, important, and appreciated by answering questions about product sold throughout store
- Capable of managing all positions in my workplace
- Counted money in drawers at beginning and end of each shift
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Cashier
Grupo Nabe
08.2011 - 01.2019
- Resolved customer complaints and maintained clean and tidy checkout area
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Met customer service goals and exceeded customer expectations
- Enabled customers to feel welcomed, important, and appreciated by answering questions about product sold throughout store
- Capable of managing all positions in my workplace
- Processed customer orders and accurately handled payment transactions
- Developed and managed relationships with customers to increase customer loyalty
- Counted money in drawers at beginning and end of each shift.
Customer Service Advisor
Abreu Power Cars
08.2003 - 06.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer needs through competent customer service and prompt problem-solving
- Responded to customer calls to answer questions about products and service
- Maintained and managed customer files and databases
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support
- Described product highlights and benefits to help guide purchasing decisions.
Accounts Payable Officer
Taino Motors Corp.
03.1998 - 12.2002
- Closely monitored accounts to post timely payments and resolve billing discrepancies
- Observed strict confidentiality regulations to maintain data security
- Positively interacted with all partners, employees, and customers using exemplary communication and interpersonal talents.
Education
Bachelor of Administrative Studies - Business Administration
Universidad Interamericana de Puerto Rico
San Juan, Puerto Rico05.1997
Skills
- Customer service
- Drawer Management
- Cash Handing
- Merchandise Restocking
- Payment Collection
- Customer Complaint Resolution
- Customer Inquiries
- Customer Satisfaction
- Customer Relations
- Payment Processing
Timeline
Customer Service Cashier
Excel Inc. Food Service Management
01.2019 - Current
Customer Service Cashier
Grupo Nabe
08.2011 - 01.2019
Customer Service Advisor
Abreu Power Cars
08.2003 - 06.2007
Accounts Payable Officer
Taino Motors Corp.
03.1998 - 12.2002
Bachelor of Administrative Studies - Business Administration
Universidad Interamericana de Puerto Rico
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