María Rodríguez Orozco
Carolina
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Client Advisor
Tory Burch
07.2024 - Current
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Store Captain
Reinhold Jewelers
11.2021 - 07.2024
- Responsible for the John Hardy boutique
- Cultivate new and existing client relationship.
- Applying branch merchandising guidelines.
- Ensure satisfactory after-sales service to customers in-Store
- Attend to customer complaints when necessary.
- Achieve and exceed boutique sales targets by leading the team with sales strategies
- Collaborated closely with store management on the execution of successful luxury events aimed at enhancing brand awareness.
- Upheld high standards of professionalism while interacting with clients from diverse backgrounds.
Team Lead
Syrviatek Laboratories
12.2020 - 02.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
Sales Associate
Pandora Jewelry
04.2016 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Biological Sciences
Inter-American University of Puerto Rico A
San Juan, Puerto Rico05.2017
Skills
- Client Retention Strategies
- Product Recommendations
- Attention to Detail
- Team Leadership
- Loss Prevention
- Team collaboration mindset
- Fashion Industry Awareness
- Personal styling aptitude
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Client Advisor
Tory Burch
07.2024 - Current
Store Captain
Reinhold Jewelers
11.2021 - 07.2024
Team Lead
Syrviatek Laboratories
12.2020 - 02.2022
Sales Associate
Pandora Jewelry
04.2016 - 03.2020
Bachelor of Science - Biological Sciences
Inter-American University of Puerto Rico A
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