MARIA DEL PILAR FONTANEZ RIVERA
Toa Alta
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Sales Specialist
O'Reilly Auto Parts
02.2023 - Current
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Increased sales and customer satisfaction through personalized servicing.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
Front Counter Customer Service Representative
Keystone/LKQ
10.2016 - 04.2020
- Parts sales and ordering, review delivery driver manifests, warehouse experience, cash and check handler.
- Responded to customer calls and emails to answer questions about parts and services.
- Resolved concerns with products or services to help with retention and drive sales.
Front Counter Sales
Pep Boys
05.2015 - 09.2016
- Managing commercial accounts
- Maintained a clean and organized workspace, enhancing overall store appearance and functionality.
- Ensured timely completion of inventory tasks, supporting accurate stock levels for optimal store performance.
- Improved customer satisfaction by providing efficient and friendly service at the front counter.
PCA
Stavros
- 01.2014
- Assisting with personal care: bathing, dressing, preparing meals, monitor medications and administrating
- Client moved.
PCA, Senior staff
Association For Community Living
01.2006 - 01.2011
- Food preparation, laundry, assisting with personal needs: bathing, dressing, general health care.
Education
CDL Class A -
New England Tractor Trailer School
Somers, CTGED -
James House Learning Center
Northampton, MASkills
- Bilingual
- Strong customer service background
- Excellent knowledge in automotive industry
- Outstanding team player
- Commercial driver with over 7 years of experience
- Quick learner
- Multitasking efficiency
Certification
- Forklift
- Hand truck
- Picker
- Sign language I, II and III
Timeline
Retail Sales Specialist
O'Reilly Auto Parts
02.2023 - Current
Front Counter Customer Service Representative
Keystone/LKQ
10.2016 - 04.2020
Front Counter Sales
Pep Boys
05.2015 - 09.2016
PCA, Senior staff
Association For Community Living
01.2006 - 01.2011
PCA
Stavros
- 01.2014
CDL Class A -
New England Tractor Trailer School
GED -
James House Learning Center
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