Mariah
Trujillo Alto
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Bed Bath and Beyond through exceptional cash handling and problem-solving skills. Skilled in multitasking and maintaining a clean environment, demonstrated by a history of adapting to high-stress situations and improving operational efficiency. Achieved a significant increase in loyalty program memberships, showcasing reliability and sales expertise.
Overview
9
9
years of professional experience
Work History
Cashier
Bed Bath and Beyond
04.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Concierge Agent
Adamas
01.2019 - 11.2022
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
- Provided support during high-stress situations such as natural disasters or power outages, helping maintain order among guests while coordinating necessary resources.
Cashier
Shoprite
09.2014 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Pual Mitchel University
Chicago IlDiploma - Science
Bowen James Highschool
Chicago Il 06.2010
Skills
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Cash register systems
- Cash handling expertise
- Product restocking
- Sales expertise
- Spirit, wine, and beer expertise
- Upselling
- Multitasking
- Multitasking Abilities
- Reliability
- Customer Satisfaction
- Team building
- Price Checking
Languages
Spanish
Upper intermediate (B2)
Timeline
Cashier
Bed Bath and Beyond
04.2022 - 07.2023
Concierge Agent
Adamas
01.2019 - 11.2022
Cashier
Shoprite
09.2014 - 11.2016
Pual Mitchel University
Diploma - Science
Bowen James Highschool
Similar Profiles
Ubaldo RoblesUbaldo Robles
Forklift Operator at Bed Bath BeyondForklift Operator at Bed Bath Beyond
Milan FurbushMilan Furbush
Retail Sales Associate/Cashier/Customer Service/Stock at Bed Bath BeyondRetail Sales Associate/Cashier/Customer Service/Stock at Bed Bath Beyond
Tiffanye CollinsTiffanye Collins
Cashier, Sales, Retail, Customer Service at Bed Bath BeyondCashier, Sales, Retail, Customer Service at Bed Bath Beyond