Mariah A. Ruiz Medina
Aguadilla
Summary
I was born in the beautiful and lively Island of Puerto Rico. After years of exploring it and working in the customer service world, I am now centered in being able to learn new skills, and in creating a relationship with a strong partner that helps me connect with other parts of the world and most importantly to cultivate our mutual grow. My strong passion to see and meet this beautiful planet we live in, is what drives me everyday to give only the best of myself, in every position I’m in.
Overview
5
5
years of professional experience
Work History
Waitress | Bartender
ROSALINDA’S
Aguadilla
03.2019 - 05.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Waitress | Host | Bartender
COCOLOBA BEACH BAR
Aguadilla
08.2020 - 05.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Waitress
AGUADILLA ROOFTOP EXPERIENCE
Aguadilla
10.2021 - 08.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Barista | Waitress
ICONS
Aguadilla
12.2022 - 01.2024
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress | Barista
PURA VIDA: COSTA RICA CREATIVE KITCHEN
Isabela
10.2023 - Current
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within the restaurant.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Third Year - International Marketing
University of Puerto Rico
AguadillaHigh School Diploma -
Patria Latorre Ramirez
San Sebastian05.2018
Skills
- Exceptional customer service, always looking for ways to ensure comfort and safety of customers
- Quick problem-solving mind
- Completely capable to assist with lifting and stowing luggage
- Totally adaptable and flexible to unexpected changes
- Excellent communication skills
- Calm under pressure, able to give accurate directions in the event of an emergency
- Friendly, always striving to give positive experiences, and having great conversations
- Love a good teamwork and helping my team
Languages
Español
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Waitress | Barista
PURA VIDA: COSTA RICA CREATIVE KITCHEN
10.2023 - Current
Barista | Waitress
ICONS
12.2022 - 01.2024
Waitress
AGUADILLA ROOFTOP EXPERIENCE
10.2021 - 08.2022
Waitress | Host | Bartender
COCOLOBA BEACH BAR
08.2020 - 05.2022
Waitress | Bartender
ROSALINDA’S
03.2019 - 05.2020
Third Year - International Marketing
University of Puerto Rico
High School Diploma -
Patria Latorre Ramirez