Maria I Romero Aquino
Trujillo Alto
Summary
Proven track record in enhancing patient care and operational efficiency at Condado Home Care, adept in HIPAA compliance and medical records management. Demonstrated professionalism in handling sensitive information, boosting customer satisfaction through effective communication and organizational skills. Achieved significant improvements in billing processes and patient confidentiality maintenance, leveraging Microsoft Office Suite proficiency.
Overview
20
20
years of professional experience
Work History
Medical Records Secretary
Condado Home Care
09.2022 - Current
- Assisted patients with daily living activities, promoting independence and quality of life.
- Maintained compliance with federal, state, and local regulations governing home care services while ensuring operational excellence within the organization.
- Facilitated communication between team members, clients and families.
- Ordered materials, supplies or equipment for special projects.
General Manager
Dress My Tablet
08.2016 - 12.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Medical Secretary
Advance Pulmonary Service
02.2011 - 12.2015
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
- Escorted patient from waiting area to triage area, ranging from patients with full to limited mobility.
- Scanned prescriptions and reports into database.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Assisted with billing procedures to ensure timely payment from patients or insurance companies.
- Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
Secretary
Dr. Manuel Velilla Iglesisas
01.2004 - 08.2008
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Education
Technical Degree in Billing of Medical Plans - Medical Billing
Columbia University
Caguas, Puerto Rico12.2015
Master of Science - Criminal Justice
SUAGM
Carolina, Puerto Rico05.2009
High School Diploma -
Medardo Carazo
Trujillo Alto, Puerto Rico05.2004
Skills
HIPAA Compliance Knowledge
Professionalism and Ethics
Insurance Verification
Patient Confidentiality Maintenance
Medical coding familiarity
Microsoft Office Suite proficiency
Document Scanning
Medical Records Management
Customer Service
Professional telephone etiquette
Organization and Time Management
Data Entry
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Medical Records Secretary
Condado Home Care
09.2022 - Current
General Manager
Dress My Tablet
08.2016 - 12.2022
Medical Secretary
Advance Pulmonary Service
02.2011 - 12.2015
Secretary
Dr. Manuel Velilla Iglesisas
01.2004 - 08.2008
Technical Degree in Billing of Medical Plans - Medical Billing
Columbia University
Master of Science - Criminal Justice
SUAGM
High School Diploma -
Medardo Carazo
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