MARIA LUISA RIVERA VAZQUEZ
Corozal
Summary
Experienced leader with strong organization skills, promoting team positive and safe work environment. Focus on developing coworkers' strengths to contribute to team success and achieve positive results, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Department of Treasury - IRS
01.2021 - Current
- Series: 0962 Grade: 8-3
- As Customer Service Representative carried out all duties on general accounts and special line of Practitioner Priority Service (PPS), providing assistance to tax professionals who represent clients before the Internal Revenue Service with inquiries related to clients' tax matters.
- Due my experience on the specialized line of PPS, provide support to coworkers on Third Party Disclosure issues, presenting new information and updates about Third Party calls on Team meetings.
- Participated actively in all the Team' meetings, and provide support on as the Note taker in multiple occasions.
- As Acting Lead, assisted Team' Costumer Service Representatives with phone calls, referrals and technical issues during Lead leaves. Prepared Agenda for Team's Meeting, run meeting presenting and discussing new Alerts and Updates on procedures with coworkers. Several dates: 04/16/2024-04/19/2024, 05/20/2024-05/24/2024, 07/16/2024-07/19/2024.
- Maintained Team' Manager informed on a daily basis of any technical or administrative issue and tasks completed.
- Voluntary as Acting Lead for Operation 1 (Guaynabo, PR) Team 107, week of 11/25/2024 to 11/29/2024, providing support with referrals' inventory completing reviews with feedback; and provided technical support to Costumer Service Representatives with questions during calls to assure a correct response to taxpayers inquiries.
- Voluntarily for On-Job-Training as On-Job-Instructor for review referrals F4442, and as On-Job-Instructor back up when needed for New Hires Fiscal Year 2024: Team 5 (10/09/2024 to 11/01/2024) and Team 9 (12/09/2024 to 01/03/2025).
- Prepared and presented presentations: (1)Third Party Disclosure and (2)Referrals F4442, to New Hires Fiscal Year 2024: Team 5 (10/29/2024) and Team 9 (12/12/2024).
- Voluntarily for OP1 (Guaynabo) initiative to provide support to OP2 (Caguas). Provide support to Team 409 working Inventory of referrals F4442 every Wednesday from 03/20/2025 through 05/21/2025. Review referrals and provide feedback to Manager.
Census Response Representative
US CENSUS BUREAU
11.2019 - 11.2020
- Provide assistance to my Partnership Specialist on the preparation and presentation of official updates and promotional material to be share with my peers and collaborators.
- Prepare and conduct impromptu presentations and meet with stakeholders and representatives from the community, majors and religious leaders to promote census employment opportunities.
- Five assigned regions: Corozal, Orocovis, Barranquitas, Coamo, and Villalba. Also provided support to Partnership Specialist on the towns of Santa Isabel and Ponce.
- Established procedures and provided assistance to job applicants that request Personal Identifiable Information from participants as well as with already selected and hired personnel.
Environmental Scientific Coordinator
MC Environmental Specialists LLC.
12.2018 - 12.2019
- Provide scientific and technical guidance on research projects and supervise field technicians and scientific personnel.
- Hire, train and supervise technicians and general staff for field work and scientific research projects.
- Write Environmental Impact Declarations for states and federal agencies as Department of Natural Resources of Puerto Rico, US Fish & Wildlife Services, USDA Forest Service and US ARMY Corps of Engineers.
- Develop and implement mitigation plans for private sector, government and non-government organizations.
Education
Masters - Biology
University of Puerto Rico, Mayaguez Campus
Mayaguez05.2001
Bachelors - Biology
University of Puerto Rico, Rio Piedras Campus
Rio Piedras12.1991
Skills
- Exceptionally organized, self motivated and quick learner Open to new challenges
- Creative, always looking for new ideas that improve techniques or actions to perform a better work and to accomplish goals
- Team player that can as well work independently with minimal or no supervision
- Excellent communication skills including how to manage unexpected crisis and conflicting situations
- Work well under pressure Able to comply with established deadlines prioritizing assigned duties
- Efficient on time management without sacrificing attention to details, accuracy and quality of work done
- Able to work with multiple systems and computer screens open simultaneously Proficient on Microsoft applications, Statistics and GIS/GPS programs
- Bilingual: English and Spanish
Affiliations
- Puerto Rican Ornithological Society (SOPI) - Founder member (1995).
2005-2006 Vice-president - Assist the President to carry out all the functions assigned. On charge of review of the 5 years organization Strategic Plan (2005-2010).
2008-2010 President - Represent the organization's mission and vision; implement organization's bylaws; create the agenda for and run the board meetings; assign tasks, delegate and monitor responsibilities of organization's committees; maintain internal mediation; see for day-to-day social interactions with community and volunteers; ensure good administration of fundraising and contributions.
- National Wildlife Federation (NWF) - As SOPI's Affiliated representative (2008-2010) worked with organizational policies and objectives to educate and stimulate public interest in natural resources use and protection.
- Society for the Conservation and Study of Caribbean Birds (SCSCB) - President of the Local Organizing Committee for the 16th Regional Meeting of the SCSCB, realized in San Juan, PR, July 18 to 26, 2007.
RECENT WORK AWARDS
- Managers Award - June 2025
- Quality Step Increase Award - April 2025
OTHER PROFESSIONAL TRAININGS
- Small Business Development Workshops. SBA Center NETWORK, PR-SBDC and Inter American University of Puerto Rico, San Juan, PR. MARCH 2007.
- Smithsonian Environmental Leadership Course. Smithsonian Institution, Front Royal, Virginia, USA. SEPTEMBER 2003.
- Management & Conservation of Natural Areas in Latin America. USFW Service & Ducks Unlimited of Mexico Latino Scholarship, Monterrey, Nuevo León, Mexico. SEPT-DEC 1991.
Timeline
Customer Service Representative
Department of Treasury - IRS
01.2021 - Current
Census Response Representative
US CENSUS BUREAU
11.2019 - 11.2020
Environmental Scientific Coordinator
MC Environmental Specialists LLC.
12.2018 - 12.2019
Masters - Biology
University of Puerto Rico, Mayaguez Campus
Bachelors - Biology
University of Puerto Rico, Rio Piedras Campus
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