Mariana Santana Huertas

Provide administrative, organizational, scheduling, coordination, and day-to-day support while managing multiple priorities with discretion and attention to detail.

• Processed passenger check-in, document verification, boarding, flight changes, connections, and re-accommodation using Sabre.
• Supported airline operations across counter, gate, passenger services, baggage, boarding, and ramp functions in a fast-paced station environment.
• Assisted with irregular operations, baggage services, and lost/irregular baggage using WorldTracer, ensuring smooth handling of approximately 20 daily flight operations.
• Provided wheelchair and special assistance services, ensuring comfort and accessibility for passengers requiring additional support.
• Supported aircraft turnaround activities, ground power, baggage handling, aircraft servicing, and boarding while maintaining safety and operational standards; trained new employees.

• Coordinated daily operations for commercial, private, VIP, charter, domestic, and international flights, ensuring seamless ground handling and timely service delivery.
• Managed flight following, flight plan submissions, operational documentation, aircraft arrivals/departures, and customs/FIS coordination.
• Supervised ramp activities and assigned responsibilities to a team of approximately 20 employees, ensuring personnel and operational tasks were properly coordinated.
• Prepared load sheets and performed weight & balance for ATR-42 and ATR-72 aircraft, ensuring accurate fueling and timely completion of aircraft ground services.
• Performed aircraft marshalling, chocking/coning, baggage loading/unloading, ground power, and aircraft servicing while assisting with VIP meet-and-greet, passenger escort, transportation, and special assistance services.

Managed daily service operations, trained staff to enhance service quality, executed cash reporting, and ensured customer satisfaction in high-volume environment.