Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marian E Padilla

Vega Alta

Summary

Detail-oriented customer service representative with strong active listening and communication skills. Committed to enhancing service quality and customer satisfaction by effectively addressing concerns and providing accurate information.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Link-In -Benefits
Remote
04.2024 - 01.2026
  • Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
  • Managed incoming calls, providing accurate information regarding benefits and services.
  • Documented customer interactions meticulously to enhance service quality and follow-up procedures.

Customer Service Representative

Apple One - CDC Hotline
Remote
01.2022 - 04.2022
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

Customer Service Representative

Live Exchange - CDC Hotline
Remote
05.2021 - 07.2021
  • Responded to customer requests for products, services, and company information.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.

Customer Service Representative

Conduent Call Center
Remote
06.2019 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

No Degree - Medical Office Assistant With Medical Billing

Bayamón Community College
Bayamón, PR
02-2016

No Degree - Business Management

Devry University
Chicago, Il
08-1990

No Degree - Pedagogy

Northeastern Illinois University
08-1989

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Bilingual

Timeline

Customer Service Representative

Link-In -Benefits
04.2024 - 01.2026

Customer Service Representative

Apple One - CDC Hotline
01.2022 - 04.2022

Customer Service Representative

Live Exchange - CDC Hotline
05.2021 - 07.2021

Customer Service Representative

Conduent Call Center
06.2019 - 01.2021

No Degree - Medical Office Assistant With Medical Billing

Bayamón Community College

No Degree - Business Management

Devry University

No Degree - Pedagogy

Northeastern Illinois University
Marian E Padilla