Detail-oriented customer service representative with strong active listening and communication skills. Committed to enhancing service quality and customer satisfaction by effectively addressing concerns and providing accurate information.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Link-In -Benefits
Remote
04.2024 - 01.2026
Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
Managed incoming calls, providing accurate information regarding benefits and services.
Documented customer interactions meticulously to enhance service quality and follow-up procedures.
Customer Service Representative
Apple One - CDC Hotline
Remote
01.2022 - 04.2022
Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Customer Service Representative
Live Exchange - CDC Hotline
Remote
05.2021 - 07.2021
Responded to customer requests for products, services, and company information.
Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Customer Service Representative
Conduent Call Center
Remote
06.2019 - 01.2021
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree - Medical Office Assistant With Medical Billing
Bayamón Community College
Bayamón, PR
02-2016
No Degree - Business Management
Devry University
Chicago, Il
08-1990
No Degree - Pedagogy
Northeastern Illinois University
08-1989
Skills
Customer service
Active listening
Critical thinking
Data entry
Bilingual
Timeline
Customer Service Representative
Link-In -Benefits
04.2024 - 01.2026
Customer Service Representative
Apple One - CDC Hotline
01.2022 - 04.2022
Customer Service Representative
Live Exchange - CDC Hotline
05.2021 - 07.2021
Customer Service Representative
Conduent Call Center
06.2019 - 01.2021
No Degree - Medical Office Assistant With Medical Billing