Dynamic insurance professional with over 17 years of experience in client relationship management, underwriting, and operations analysis across leading firms in Puerto Rico. Proven track record in driving client satisfaction, business growth, and service diversification as a Senior Analyst at Marsh Puerto Rico. Extensive background in commercial lines underwriting, multinational account servicing, and system updates, gained through progressive roles at Chubb Insurance and Mapfre Praico. Skilled in NexGen system, with advanced proficiency in Microsoft Excel, Word, and PowerPoint. Recognized for being a fast learner, highly organized, and effective under pressure.