MARIANELA VELÁZQUEZ GARCÍA
Canovanás
Summary
Dynamic insurance professional with over 17 years of experience in client relationship management, underwriting, and operations analysis across leading firms in Puerto Rico. Proven track record in driving client satisfaction, business growth, and service diversification as a Senior Analyst at Marsh Puerto Rico. Extensive background in commercial lines underwriting, multinational account servicing, and system updates, gained through progressive roles at Chubb Insurance and Mapfre Praico. Skilled in NexGen system, with advanced proficiency in Microsoft Excel, Word, and PowerPoint. Recognized for being a fast learner, highly organized, and effective under pressure.
Overview
20
20
years of professional experience
Work History
Client relationship Management – Senior Analyst
Marsh Puerto Rico
10.2021 - Current
- Responsible for the growth, profitability and client satisfaction, managing and developing client relationships, pursuing new business development, expanding and diversifying services to clients
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong affinity with clients through consistent follow-up and attention to detail.
- Coordination of Multinational Service team, conducted training and mentored team members to promote productivity and commitment to friendly service.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
- Managed a portfolio of key accounts, including comercial, corporate and risk segments.
- Delivered presentations showcasing company offerings, effectively communicating value propositions to prospective clients.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior Multinational Underwritter
Chubb Insurance
03.2011 - 10.2021
- Identify project requirements, analyze ISO Changes and update NexGen (Cover-All) System, update library of policy wordings and endorsements.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Created and maintained a comprehensive library of policy wordings and endorsements.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
- Boosted team productivity by leading workshops on advanced underwriting principles and practices.
- Identified project requirements, analyzed ISO changes, and updated the NexGen system.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
Commercial Underwriter Trainee
Mapfre Praico PR
03.2006 - 03.2011
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
- Boosted team productivity by leading workshops on advanced underwriting principles and practices.
- Identified project requirements, analyzed ISO changes, and updated the NexGen system.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
Skills
- Professional
- Risk management
- Process improvement
- Account management
- Data analysis
- Leadership
- Management Skills
- Time Management
- Communication Skills
- Critical Thinking
- Negotiation
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Client relationship Management – Senior Analyst
Marsh Puerto Rico
10.2021 - Current
Senior Multinational Underwritter
Chubb Insurance
03.2011 - 10.2021
Commercial Underwriter Trainee
Mapfre Praico PR
03.2006 - 03.2011