Maria P. Lamenza Loaiza
San Juan
Summary
Accomplished Head Cocktail Server, Assistant Bartender, and Trainer renowned for efficient multitasking and exceptional hospitality service expertise. Proven track record in staff training and problem-solving, enhancing customer satisfaction significantly. Mentored over 50 new hires, fostering a culture of excellence and teamwork across various roles.
Overview
8
8
years of professional experience
Work History
Head Cocktail Server and Assistant Bartender
Clásico Cócteles
11.2023 - Current
- Collaborated with bartenders to ensure seamless communication and teamwork during high-volume shifts.
- Enhanced guest experience by providing exceptional service and personalized cocktail recommendations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Server Trainer
The Cheesecake Factory
10.2018 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Academic Tutor
Private Employers
08.2016 - Current
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Evaluated student understanding through formative assessments, adjusting instructional strategies accordingly for optimal results.
- Provided support for struggling students through one-on-one mentoring and small group instruction sessions.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
Hostess Trainer
Red Lobster
12.2017 - 02.2019
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork by guiding other staff members in order to perpetuate our restaurant's culture.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
Server and Bartender
Red Lobster
12.2017 - 02.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Lead
Panadería Sobao
08.2017 - 12.2017
- Greeted, attended, and provided quality service to customers seeking quality customer service.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions, handling customer complaints professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Education
Associate of Science - Neurobiology
Universidad De Puerto Rico, Ciencias Médicas
San Juan, Puerto Rico12.2023
Bachelor of Arts - Political Science
Universidad De Puerto Rico, Río Piedras Campus
San Juan, Puerto Rico05.2021
Skills
- Efficient multitasking
- Problem-solving abilities
- Staff Training
- Hospitality service expertise
Languages
Spanish, English
Native language
Timeline
Head Cocktail Server and Assistant Bartender
Clásico Cócteles
11.2023 - Current
Server Trainer
The Cheesecake Factory
10.2018 - Current
Hostess Trainer
Red Lobster
12.2017 - 02.2019
Server and Bartender
Red Lobster
12.2017 - 02.2019
Customer Service Lead
Panadería Sobao
08.2017 - 12.2017
Academic Tutor
Private Employers
08.2016 - Current
Associate of Science - Neurobiology
Universidad De Puerto Rico, Ciencias Médicas
Bachelor of Arts - Political Science
Universidad De Puerto Rico, Río Piedras Campus
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