Maricarmen Otero Bon

• Start Up Company
• Relationship with senior management of insurance companies.
• Manage complex placements with reinsurance capacity.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
• Identified potential risks in client businesses and recommended appropriate insurance coverage.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Manage an insurance book of business of $20M premium and $3M commissions.
• Creation of new insurance products as per clients needs.
• Responsible for the OCS annual reports and employees licenses.

• Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.
• Quoted current and prospective clients with several insurance companies and presented proposals.
• Researched coverage and premium options to supply clients with best coverage available.
• Managed commercial and personal accounts.
• Gathered information from clients to advise them about their insurance and risk preventive needs. Able to retain assigned client portfolio and increase it through client referrals.
• Wrote concise and effective insurance proposals for clients providing different alternatives for their insurance program.
• Revised policies to make sure limits and coverages were accurate and met the client’s needs.
• Prepared insurance specifications and sent these to different carriers. Consulted with insurance carriers to obtain the best terms and conditions with a competitive premium.
• Supervised the client’s claim process to ensure the claim was handled correctly and quickly.

• Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
• Capable of interpreting contractual requirements against insurance coverage in force.
• Developed and managed the implementation of Client Promise Plans for clients.
• Manage clients with complex insurance programs.
• Revised policies to make sure limits and coverages were accurate and met the client’s needs.
• Prepared insurance specifications and sent these to insurance carriers. Discussed with carriers to make sure the best terms and conditions were provided to the client.
• Committed to maintain a good relationship with customers, colleagues, and with insurance carriers.
• Worked with payment installment programs from different insurance companies and premium funding carriers.
• Supervised the client’s claim process to ensure the claim was handled correctly.

• Reach Sales Goals assigned, through new clients or expanded business with existing clients.
• Manage complex accounts.
• Work in partnership with the claim department to serve customers during submission of claims of incidents and accidents collecting information, completing documentation, and providing follow-up until closure of claim or disbursement of funds.
• Coordinated educational seminars for clients as added value.
• Help our clients understand and manage their risk.
• Monitoring of revenue, profitability, and timely billing and collection (working capital) on each client.

Client Executive I

• Build and maintain effective and sustainable relationship with clients.
• Develop new business opportunities with prospects and actual clients.
• Sales and Relationship development.
• Retain and expand client relationships and acquire new ones to meet specific retention, profitability, and growth goals.

Associate Client Executive

• Work directly with CE on her accounts. Servicing, placements, and renewals.
• Helps analyze client/prospect research and industry issues and identify opportunities for delivering solutions.
• Assists with preparing and presenting client presentations such as Risk Identification reviews, Stewardship Reports, Strategy Meetings, compensation negotiations etc.
• Assists in the development and finalization of Client Service Agreements.
• Assists CE with the monitoring of revenue, profitability, and timely billing and collection (working capital) on each client
• Communicates regularly with clients and service team members. Monitors feedback through surveys and ongoing dialogue.
• Act as project manager for specific service team’s work and renewals, as directed by the CE.

• Review and set-up New Business and Renewal Multinational programs based on information received from ACE Foreign Casualty Underwriters within the established timeframes and quality standards of ACE Global Services:

- Quote local risk

- Premium invoicing and registrations

• Track issuance of local invoices, policies, certificates, and premium payments
• Maintain electronic files according to established protocols.
• Maintain account checklists within established standards for monthly metrics reporting.
• Communicate and escalate open items as required to ensure resolution and “end to end” account management.
• Update/complete MAX and Apollo tasks, including delay reasons, within required timeframes.
• Research and respond to requests from Underwriting.
• Participate in account related meetings as required (i.e. Binding, Account Status, Pre- Renewal and Stewardship meetings)
• Visit agents, brokers, and producers to promote ACE coverage, products and services.

Jr. Casualty Underwriter

• Reviews risk submissions for both new business and renewals, gathering and analyzing all pertinent data to determine acceptability of risk.
• Review endorsement request on existing policies to identify changes in original coverage and determine the appropriate coverage changes and premium charge.
• Evaluate then accept or reject risks within established Underwriting guidelines and authority.
• Successfully visit agents, brokers, and producers to promote ACE coverage, products and services.

• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Used accounting software to prepare weekly and monthly financial reports.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.