Marie Silva
San Juan,TX
Summary
Seasoned Operations Manager with strong work ethic and effective communication. Skills included managing teams, detail oriented, highly organized with implementing strategic business plans. Strengths include reliable teamwork and leadership, problem-solving skills, and ability to work under pressure and adapt to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Language
6
6
years of post-secondary education
10
10
years of professional experience
Work History
Operations Manager/Tour guide/Dispatch Coordinator
Share Puerto Rico tours
San Juan
03.2024 - Current
- Directed daily tour operations for travel company itineraries and guest services.
- Coordinated local guides, drivers, and vendors for island tour operations.
- Managed Puerto Rico tour bookings, guest communications, and daily itinerary changes.
- Oversaw booking workflows, reservation updates, and customer communication for tour requests.
- Supervised customer service for tour inquiries, reservations, and resolved complaints to ensure guest satisfaction.
- Resolved travel disruptions, schedule changes, and service issues during tours.
- Communicated with guides, drivers, and suppliers to confirm trip details.
- Guided guests through attractions using clear, engaging commentary.
- Resolved visitor concerns with calm, professional customer service.
- Directed daily operations across teams, schedules, and workflow priorities.
- Trained staff on company procedures, guest service standards, and trip protocols.
- Trained employees on procedures, safety standards, and job expectations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding, and training to maintain team effectiveness.
Patient Care Coordinator
Mikiel Integrative Health
Abilene, TX
02.2022 - 02.2023
- Organized and coded health information data to ensure accurate maintenance of medical records.
- Perform analytical and data entry tasks.
- Confidentially manage patient accounts.
- Maintain medical records and health information specialists organize, manage, and code health information data.
- Adhered to hospital policies and legal regulations to ensure compliance.
- Implemented safety policies and procedures to mitigate disease transmission.
- Protected patient rights by ensuring all information remained confidential.
- Maintain quality service by establishing and enforcing organizational standards.
- Updated patient care database with new information to maintain comprehensive patient records.
- Supported team objectives by completing related tasks efficiently.
Car Salesperson / Customer Service
Traffic Jam
New Orleans, LA
10.2016 - 01.2021
- Greet customers and determine what each customer wants or needs.
- Answered questions about store and merchandise to provide informed assistance.
- Maintained up-to-date knowledge of sales, promotions, payment policies, exchanges, and security practices to ensure compliance and customer satisfaction.
Receptionist
James Baird Insurance
Abilene, TX
09.2018 - 12.2018
- Serviced existing and old accounts.
- Obtain payments/endorsements from clients.
- Welcomed visitors at the reception area.
- Managed office supply inventory to ensure availability and support daily operations.
- Servicing existing and old accounts.
- Obtain payments/endorsements from clients.
- Maintained cleanliness and organization of office space.
- Monitored and replenished office supply inventory regularly..
- Perform sales in auto insurance
Education
Associate Degree in AVMA - Veterinary Technology
UTEP
El Paso , US 03.2018 - 05.2021
General High School Curriculum -
PENN FOSTER
Scranton, PA 02.2016 - 09.2018
Skills
- Tour operations
- Reservation systems
- Booking management
- Logistics management
- Supply chain management
- Schedule management
- Schedule optimization
- Customer service
- Staff recruitment
- Problem solving
- Effective communication
- Detail orientation
Languages
English, Spanish
First Language
Timeline
Operations Manager/Tour guide/Dispatch Coordinator
Share Puerto Rico tours
03.2024 - Current
Patient Care Coordinator
Mikiel Integrative Health
02.2022 - 02.2023
Receptionist
James Baird Insurance
09.2018 - 12.2018
Associate Degree in AVMA - Veterinary Technology
UTEP
03.2018 - 05.2021
Car Salesperson / Customer Service
Traffic Jam
10.2016 - 01.2021
General High School Curriculum -
PENN FOSTER
02.2016 - 09.2018