Marielis Agosto
Caguas
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Econo. Skilled in relationship management and business planning, I excel in vendor evaluation and issue resolution, significantly improving team productivity. Leveraging strong communication and organizational skills, I drive efficient workflows and foster team collaboration.
Overview
12
12
years of professional experience
Work History
Vendor
GaSales
05.2023 - 07.2024
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Set up displays and signage to attract customers and boost sales.
- Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
Office Clerk
Oscar Cash and Carry
05.2021 - 10.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Handled incoming business and client requests for information.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
Supervisor
Econo
04.2012 - 04.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Curso Administrativo - Secretarial Medico
Instituto De Banca
Caguas08.2003
Skills
- Issue Resolution
- Restocking abilities
- Vendor evaluation
- Relationship Management
- Customer Needs Assessment
- Business Planning
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Vendor
GaSales
05.2023 - 07.2024
Office Clerk
Oscar Cash and Carry
05.2021 - 10.2022
Supervisor
Econo
04.2012 - 04.2018
Curso Administrativo - Secretarial Medico
Instituto De Banca
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