Marielis Rivas
Moca
Summary
Warm, reliable, fully bilingual (English/Spanish) customer service professional with experience welcoming customers, explaining information clearly, and creating positive guest experiences. Comfortable speaking with small groups, answering questions, and working in active environments that require standing and walking. Organized, dependable, and excited to contribute to a mission- driven experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Team by the Minute
Aguadilla, Puerto Rico
04.2024 - 11.2024
- Managed a high volume of Customer interactions in English and Spanish while maintaining a friendly, professional tone.
- Clearly explained information and answered customer questions with confidence.
- Maintained detailed records of interactions and followed structured procedures.
- Recognized for strong customer satisfaction and reliability.
Spanish Interpreter
Kelly Services
Puerto Rico (Remote)
12.2022 - 04.2024
- Provided real-time Spanish/English interpretation for clients in travel, hospitality, healthcare, and customer service settings.
- Communicated clearly with diverse audience, including tourist, and service providers.
- Build trust with clients by offering warm, accurate communication.
- Adapted communications style to suit different audience and needs.
Stocking Associate
Walmart
Florida, Puerto Rico
10.2020 - 03.2022
- Managed inventory using company systems and scanners.
- Restocked products and maintained organized, clean customer areas.
- Responded promptly and courtleously to customer questions.
- Worked in phisically active environments requiring standing, walking, and lifting items.
Education
Bachelor of Arts - European History
Southern New Hampshire University
Remote05-2026
High School Diploma -
Catalina Morales De Flores
Moca, Puerto Rico05-2014
Skills
- Bilingual Customer Service (English/Spanish)
- Customer Engagement & Communication
- Inventory & Restocking
- Space Preparation & Light Cleaning
- Following Step-by-Step Procedures
- Professional, Friendly, Reliable
Timeline
Customer Service Representative
Team by the Minute
04.2024 - 11.2024
Spanish Interpreter
Kelly Services
12.2022 - 04.2024
Stocking Associate
Walmart
10.2020 - 03.2022
Bachelor of Arts - European History
Southern New Hampshire University
High School Diploma -
Catalina Morales De Flores