Marielis Rivas Rios
Moca
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Interpreter
Kelly Services
12.2022 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Managed over 30 customer calls per day
Senior Process Associate
Infosys BPM
09.2022 - 12.2022
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
Customer Service Representative
Capitol Bridge
03.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Catalina Morales De Flores Highschool
Moca, Puerto Rico2014
Skills
- Bilingual in Spanish and English
- Multitasking and Time Management
- Customer Relations and Communications
- Computers and Technology
- Patient Interviewing Skills
- Patient Care and Confidentiality
- Policy and Procedure Adherence
- HIPAA Compliance
Timeline
Interpreter
Kelly Services
12.2022 - Current
Senior Process Associate
Infosys BPM
09.2022 - 12.2022
Customer Service Representative
Capitol Bridge
03.2022 - 08.2022
High School Diploma -
Catalina Morales De Flores Highschool
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