Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
4
4
years of professional experience
Work History
Payer/ Receiver
Credicentro Coop
Barranquitas , Puerto Rico
05.2024 - Current
Processed customer transactions such as deposits, withdrawals, and loan payments accurately and efficiently.
Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
Balanced cash drawer on a daily basis, maintained accurate records of transactions, and reconciled discrepancies in cash accounts.
Receptionist
Coop La Sagrada Familia
Naranjito , Puerto Rico
01.2022 - 12.2024
Greeted visitors and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Maintained a neat reception area by organizing materials and tidying up furniture.
Performed data entry tasks into various computer systems accurately and promptly.
Human Resources Assistant
Pan Pepin Inc
Bayamon , Puerto Rico
04.2021 - 06.2022
Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
Prepared job postings for open positions on the company website and other job boards.
Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
Records Specialist
U.S Census Bureu
Barranquitas , Puerto Rico
07.2020 - 12.2020
Reviewed and updated records, documents, and files for accuracy.
Prepared reports to document recordkeeping activities.
Maintained up-to-date filing systems in accordance with organizational policies.
Education
BBA - Business Administration
Interamerican University
Barranquitas
05-2016
Skills
Record preparation
Workstation housekeeping
Shipping and receiving
Invoice reconciliation
Merchandise staging
Customer RMA management
Strategic communications
Multitasking
Training and mentoring
Professionalism
Languages
Spanish
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Payer/ Receiver
Credicentro Coop
05.2024 - Current
Receptionist
Coop La Sagrada Familia
01.2022 - 12.2024
Human Resources Assistant
Pan Pepin Inc
04.2021 - 06.2022
Records Specialist
U.S Census Bureu
07.2020 - 12.2020
BBA - Business Administration
Interamerican University
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