Marielys Marrero Ortiz
Toa Alta Heights
Summary
Eager to expand knowledge and acquire new abilities through work experience and self-discovery in the professional realm. Excited to learn from industry professionals and fully immerse myself in the field of study. Recognized for hard work, diligence, and goal achievement throughout career. Excel at managing team needs with forward-thinking strategies and focus on daily requirements. Bring exceptional skills in oral and written communication, active listening, and analytical problem-solving as a Customer Service Representative. Employ service-oriented behaviors and understand customer desires to enhance experiences and provide customized solutions for building loyalty.
Overview
4
4
years of professional experience
Work History
Concert Social Media Coordinator
N2O4 Entertainment Press
03.2024 - Current
- Videos, photo editing, audiovisual montages, Interviews with Korean entertainment artists, Event reporter
- Created social media content with consistent content and tone.
- Enhanced online engagement with the creation of compelling content for various platforms.4
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
Content Creator / Promotions Website Creator
'INTOTHESEOUL' WEBSITE
01.2024 - Current
- Content creator for music events, and distribution of Korean/Puerto Rican content.
- Applied current editing and photography tools to tell great stories.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Strengthened content through proofreading and editing.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
Electronic Service Specialist / Commercial Technical Support
BANCO POPULAR DE PUERTO RICO
07.2024 - 09.2024
- Special project: Analyst migration from WEB CASH MANAGER platform to POUPULAR BUSINESS ACCESS
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
Pharmacy Patient Specialist (PCC) Patient Care Coordinator
Optum Specialty Pharmacy Montehiedra
02.2024 - 04.2024
- Confidential medical documentation, Management of call and operations system, Management of refills and distribution of medicines in the USA
Cashier (Customer service)
Duck Donuts Plaza Rio Hondo
07.2020 - 01.2024
- Shift leader am/pm
Intern
Bayamón Correction and Rehabilitation Center
05.2022 - 07.2022
- Assisted supervisors and social workers in judicial and federal cases, presented interviews with convicts, managed cases on paper and in the database.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Criminalistics And Criminal Science
University of Puerto Rico, Carolina
Carolina, Puerto Rico06.2023
Skills
- Communication
- Leadership
- Safety processes and procedures
- Cash handling
- Knowledgeable in systems
- Staff education and training
- Strong verbal and written communication
- Account management
- Multitasking abilities
- Sales expertise
- Technical support
- Problem-solving
- Social Media Marketing
- Client Retention Strategies
- Data Entry
- Computer Proficiency
- Call center experience
- Product Knowledge
- Microsoft Office Suite
- Technical Support
Languages
Spanish
Proficient
C2
English
Proficient
C2
French
Elementary
A2
Korean
Intermediate
B1
Internship
Intern for Bachelor of Criminal Justice concentration in law and society/forensic psychology, Industrial Tres Monjitas, Ave. Teniente César González Esq., Calle Juan Kalaf, Hato Rey Nte., PR, 00917, 06/21/22, I assisted supervisors and social workers in judicial and federal cases. I presented interviews with convicts and made notes for meetings within the department. I dealt with different judicial cases, assisting prosecutors, lawyers, and judges in whatever they needed. I oversaw managing cases on paper and filing them, as well as entering the database to manage them under the name of my supervisors. I visited residences and homes of convicts to request their presence in court or seek their information (external investigation). I completed my practice with a score of 10 for which I graduated consecutively.
References
- Luis Costa, BANCO POPULAR CAPARRA, 787-553-6204, Luis.Costa@popular.com
- Jose Lopez, Bayamón Correction Center, 787-273-6464, jlvargas@dcr.pr.gov, Urb. Industrial Tres Monjitas, Ave. Teniente César González Esq., Hato Rey Nte., PR, 00917
- Delmarie Ayala, Duck Donuts Rio Hondo Bayamón, 787-620-2587, dayala@duckdonuts.com, 60 Av. Río Hondo, Bayamón, PR, 00961
- Eunice Torres, N20entertaintment, etorres.n2o4@gmail.com
- Ilma Williams, Optum Specialty Pharmacy, 1-800-356-3477, ilma.williams@optum.com
- Marlene Padilla, Optum Specialty Pharmacy, marlene.padilla@optum.com
Timeline
Electronic Service Specialist / Commercial Technical Support
BANCO POPULAR DE PUERTO RICO
07.2024 - 09.2024
Concert Social Media Coordinator
N2O4 Entertainment Press
03.2024 - Current
Pharmacy Patient Specialist (PCC) Patient Care Coordinator
Optum Specialty Pharmacy Montehiedra
02.2024 - 04.2024
Content Creator / Promotions Website Creator
'INTOTHESEOUL' WEBSITE
01.2024 - Current
Intern
Bayamón Correction and Rehabilitation Center
05.2022 - 07.2022
Cashier (Customer service)
Duck Donuts Plaza Rio Hondo
07.2020 - 01.2024
Bachelor of Science - Criminalistics And Criminal Science
University of Puerto Rico, Carolina
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