Marili Acosta
Trujillo Alto
Summary
I am a dedicated and results-oriented professional with a comprehensive background in training, leadership, and management. Throughout my career, I have consistently demonstrated the ability to develop and execute effective training programs, manage teams, and drive operational excellence.I specialize in program development, ensuring that training programs and materials are tailored to the unique needs of each district. My responsibilities encompass the full training lifecycle, from conducting needs assessments to delivering engaging training sessions. I excel in monitoring and evaluating the effectiveness of these programs, making data-driven improvements, and maintaining compliance and documentation standards. My commitment to continuous improvement and open communication ensures alignment with any organizational goals and priorities. My talent for team management shines through in my ability to recruit, train, and mentor staff effectively. I gained valuable insights into district-level responsibilities, including overseeing multiple store operations, sales and performance analysis, team management, and problem-solving. My career has equipped me with a versatile skill set, encompassing leadership, communication, emotional intelligence, administration of high-volume stores, sales strategy, financial acumen, and more.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Training Manager
Vans a VF Corporation
03.2021 - Current
- Training Program Development: Create and develop training programs and materials tailored to the needs of the district
- This may include curriculum development
- Training Delivery: Conduct training sessions, workshops, or seminars for employees, sales teams, or other relevant groups within the district
- Ensure that the training is engaging and effective
- Needs Assessment: Assess the training needs of the district or region by conducting surveys, interviews, or evaluations
- Identify gaps in knowledge or skills and develop training plans to address those gaps
- Individual and Group Training: Provide both one-on-one coaching and group training sessions as needed
- Adapt training methods to accommodate different learning styles and skill levels
- Monitoring and Evaluation: Track and evaluate the effectiveness of training programs
- Collect feedback from trainees and use data to make improvements
- Ensure that training objectives are met
- Compliance and Documentation: Maintain accurate records of training sessions, attendance, and completion
- Feedback and Continuous Improvement: Continuously update and improve training programs based on feedback
- Communication: Maintain open communication with the district managers and other stakeholders to align training programs with organizational goals and priorities
Store Manager
Vans a VF Corporation
03.2021 - Current
- Store Operations Management: Oversee day-to-day store operations, including opening and closing procedures, inventory management, and cash handling
- Ensure the store is clean, organized, and well-maintained, creating an attractive shopping environment
- Team Management: Recruit, hire, train, and schedule staff, including sales associates and assistant managers
- Provide ongoing coaching and mentorship to motivate and develop team members
- Conduct performance evaluations and address any disciplinary or training needs
- Sales and Customer Service: Set sales targets and goals for the store and team members
- Monitor sales performance and take action to achieve or exceed sales targets
- Lead by example in delivering excellent customer service and resolving customer issues
- Visual Merchandising: Ensure merchandise displays are visually appealing and align with Vans' brand standards
- Implement planograms and ensure proper product placement to drive sales
- Inventory Control: Manage inventory levels to prevent overstocking or understocking
- Conduct regular inventory counts and order merchandise as needed
- Handle returns, exchanges, and damaged items
- Loss Prevention: Implement loss prevention measures to reduce theft and minimize shrinkage
- Train staff on security procedures and promote awareness of loss prevention practices
- Financial Management: Prepare and manage the store's budget, including sales forecasting and expense control
- Analyze financial reports and take action to improve profitability
- Marketing and Promotion: Collaborate with regional or corporate marketing teams to execute in-store promotions and marketing initiatives
- Create local marketing strategies to drive foot traffic and sales
Store Manager
Children's Place
06.2012 - 03.2015
- Sales Strategy and Goal Setting: Develop and implement sales strategies to achieve or exceed revenue targets
- Set sales goals for the store and individual team members
- Team Leadership: Recruit, train, and supervise the sales team, including sales associates and keyholders
- Provide coaching and mentorship to team members to improve their sales skills
- Create work schedules and assign responsibilities
- Customer Service: Ensure that the store provides exceptional customer service
- Train and motivate the sales team to deliver a positive shopping experience
- Address customer inquiries, concerns, and complaints
- Sales Performance Tracking: Monitor daily and monthly sales performance against targets
- Analyze sales data and trends to identify opportunities for improvement
- Adjust sales strategies based on performance metrics
- Visual Merchandising and Product Knowledge: Collaborate with the visual merchandising team to create attractive product displays
- Ensure that the sales team has in-depth knowledge of the merchandise to assist customers effectively
- Inventory Management: Oversee inventory levels and assist in ordering and restocking merchandise
- Implement inventory control measures to prevent overstock or stockouts
- Promotions and Marketing: Execute marketing and promotional initiatives to boost sales
- Sales Training: Provide ongoing sales training to the team, including product knowledge, upselling techniques, and customer engagement strategies
- Loss Prevention: Implement loss prevention measures to minimize theft and shrinkage
- Enforce security policies and procedures
- Financial Reporting: Prepare and analyze sales reports, including daily, weekly, and monthly sales summaries
- Monitor and manage the store's budget and expenses
- Customer Relationship Management: Build and maintain strong relationships with regular customers
- Use customer data to personalize marketing efforts and improve customer retention
District Manager Training Support
Children's Place
01.2014 - 01.2015
- Store Operations: Learn and understand the day-to-day operations of retail stores within the district
- This includes aspects like sales, customer service, inventory management, and visual merchandising
- Leadership Development: Undergo leadership training and development to prepare for the management of multiple stores
- Sales and Performance Analysis: Analyze sales data, financial reports, and key performance metrics to identify areas for improvement and develop strategies to meet or exceed sales targets
- Team Management: Gain experience in recruiting, hiring, training, and managing store personnel
- Develop my skills in building and leading effective teams
- Problem-Solving: Learn to identify and address challenges and issues that arise within retail operations
- Develop problem-solving skills to ensure smooth store operations
- District-Level Responsibilities: Assist with district-level tasks such as setting sales goals for multiple stores, ensuring compliance with company standards, managing budgets, and coordinating resources
- Communication: Develop strong communication skills to effectively convey company policies, strategies, and expectations to store management teams
- Training and Development: Assist with the training and development of store managers and staff, ensuring they are well-equipped to perform their roles effectively
- Customer Service: Understand the importance of delivering exceptional customer service and how it contributes to the success of the stores
- Promotions and Marketing: Assist with planning and executing marketing and promotional initiatives for stores within the district
Education
Bachelor's degree - Education K-3
Interamerican University of P.R.
Ponce, PR06.2005
Skills
- Recruitment Strategies
- Profitability
- Problem-Solving
- Relationship Building
- Recruiting
- Interpersonal Skills
- Full Recruitment Lifecycle
- Communication
- Team Management
- Candidate Sourcing
- Supervision
- Business Support
- Financial Management
- Community Outreach
- Analytical Skills
- Talent Acquisition
- Diversity Strategies
- Project Management
- Training initiatives
- Financial Accountability
- Performance Driven
- Proactive Recruitment
- Root Cause Analysis
- Time Management
- Coaching and Mentoring
- Interviewing and Selection
- Leadership
- Critical Thinking
- Results Oriented
- Goal Oriented
- Training evaluation
- Coaching and mentoring
- Diversity and inclusion
- Sales training
Certification
- Leading with Emotional Intelligence by PMI
- Diversity Recruiting by Society of Human Resource Management (SHRM)
Biography
I am a dedicated and results-oriented professional with a comprehensive background in training, leadership, and management. Throughout my career, I have consistently demonstrated the ability to develop and execute effective training programs, manage teams, and drive operational excellence. I specialize in program development, ensuring that training programs and materials are tailored to the unique needs of each district. My responsibilities encompass the full training lifecycle, from conducting needs assessments to delivering engaging training sessions. I excel in monitoring and evaluating the effectiveness of these programs, making data-driven improvements, and maintaining compliance and documentation standards. My commitment to continuous improvement and open communication ensures alignment with any organizational goals and priorities. My talent for team management shines through in my ability to recruit, train, and mentor staff effectively. I gained valuable insights into district-level responsibilities, including overseeing multiple store operations, sales and performance analysis, team management, and problem-solving. My career has equipped me with a versatile skill set, encompassing leadership, communication, emotional intelligence, administration of high-volume stores, sales strategy, financial acumen, and more.
Languages
English
Bilingual or Proficient (C2)
Timeline
Regional Training Manager
Vans a VF Corporation
03.2021 - Current
Store Manager
Vans a VF Corporation
03.2021 - Current
District Manager Training Support
Children's Place
01.2014 - 01.2015
Store Manager
Children's Place
06.2012 - 03.2015
Bachelor's degree - Education K-3
Interamerican University of P.R.
Similar Profiles
Oscar Ayala MartinezOscar Ayala Martinez
Operations Director at VF Corporation (Vans, The North Face, Timberland)Operations Director at VF Corporation (Vans, The North Face, Timberland)
Yetleni MachadoYetleni Machado
Assistant Store Manager at VANS, VF CorporationAssistant Store Manager at VANS, VF Corporation
JESSIKA MARTINEZJESSIKA MARTINEZ
Store Manager at Vans – VF CorporationStore Manager at Vans – VF Corporation